3 billion people across the world work in frontline jobs. Yet, despite rising costs and staff shortages, frontline organisations are still left to choose between paper, Excel, and WhatsApp, or decade-old workforce management solutions to take care of the most important part of their businesses - their people.

Enter Sona: the next generation of AI-native, frontline workforce management. We’ve built an end-to-end platform covering Scheduling, HR, Payroll, and Communications that gives the largest frontline organisations everything they need to staff more intelligently and empower their teams.

In under 4 years, we’ve already made a deep impact on the lives of over 100k frontline workers and the operation of their organisations, grown the team to 120+, and secured over $50M in funding from notable VC’s, including Felicis, Northzone, Gradient Ventures (Google), SpeedInvest, Antler, and Notion Capital, plus notable angels like Tom Blomfield (Monzo).

It’s a hugely exciting time to be joining the team as we’re still small enough that you’ll have a significant impact on the company’s growth trajectory and culture, yet large enough to have a great structure, experienced leaders and world-class benefits in place. More on working at Sona here.

**About The Role**

Your role will be to onboard, train and assist customers onto our payroll platform for a SaaS payroll and outsourced payroll service offering. You will assist the sales team by being the SME in the room at latter stages of the sales process or within communication channels. You will suggest and execute process improvements to achieve the team goal of building the best in class payroll offering.

Reporting to the Director of Payroll, you will work with colleagues from across the business, including the wider implementation team, solution architects, product engineers, customer success and support as well as the payroll bureau.

**Responsibilities**

*   Carrying out end to end payroll implementations, from kick off, data gathering, system configuration, validation, testing to go live and BAU.
*   Working alongside Project Managers and Solution Architects to create client facing Solution Design Documents during the implementation process
*   Identify opportunities for process improvement and take ownership to see the improvement come to fruition
*   Meeting with prospective clients alongside the sales team, explaining the service offering for both SaaS payroll and outsourced payroll services
*   Adapt to a rapidly developing HR and WFM platform that feeds payroll

**Requirements**

Everyone is different, but hopefully lots of the following apply to you:

*   Proven experience managing successful Payroll system implementation projects, preferably alongside an HR/WFM platform integration within a bureau/outsourced environment.
*   Start up mentality, drive to help build a solid payroll service while disrupting traditional offerings and processes.
*   Working knowledge and understanding of processing UK payrolls, end to end.
*   Deep understanding of UK payroll legislation is essential. CIPP (or equivalent) qualification (or working towards a qualification) is desirable but not essential.
*   Intermediate to Advanced user of Microsoft excel and/or Google sheets, capable with SUM, VLOOKUP, PIVOT, CONCATENATE, etc
*   Understanding of Information Security quality standards and GDPR compliance
*   Comfortable with regular travel to UK client sites and London office for onboarding and team days

Top performers in our team also share these traits:

*   Strong communicator with the ability to build effective business relationships.
*   Highly organised and detail-oriented.
*   Excellent analytical and problem-solving skills.
*   Positive, proactive mindset with a "can-do" attitude.
*   Strong commercial awareness and ownership of tasks.
*   Action-oriented, tackling tasks promptly and constructively challenging processes for improvement.

**Benefits**

*   Salary: £45-50k
*   Share options
*   Remote-first and flexible working (see travel expectation in ‘requirements’ - no fixed office days)
*   35 days annual leave (25 days standard plus 10 flexible public holiday days)
*   Extra day of leave for every year of service
*   Pension contributions matched up to 5%
*   Comprehensive health insurance
*   Enhanced parental leave & pay
*   Co-working space stipend for those based outside London
*   Bi-annual all expenses paid team retreats
*   The latest Macbook and equipment budget for your home office
*   Professional development budget
*   Unlimited free books

Note: this represents a typical benefits package for a UK-based, full-time employee. Exact details may vary based on location and employment type but we try to be as fair as possible to all of our team members. Please ask your contact in the Talent team to clarify the available benefits for you.

Payroll Implementation Manager

**There are NO limits to your career: come shape the future and be part of a truly unique global culture at OutSystems!About This Role** This role fits in the People Development and Experience Team. The mission of the People Development and Experience team is to activate the OutSystems Federation of Teams’ culture, by developing and retaining the right talent through scalable and engaging leadership, talent development and experience programs. The Performance Specialist is responsible for designing/developing and implementing OutSystems' talent management cycle through a performance management program that creates the practical structure for people's success and drives growth opportunities. They are expected to leverage People data analytics to support a talent review process and people-related decision-making that leverages talent from within and increases talent density at OutSystems. The ideal candidate is agile, experienced in the tech industry, knowledgeable about HR systems and talent programs and proficient in talent analytics. They are action-oriented individuals who will work across our global business units. **What You Will Lead/Do Or Key Responsibilities**

*   Research and propose talent review and performance management approaches, processes and resources that are relevant to the OutSystems business context and ensure a positive experience for OutSystemers;
*   Develop/ review, propose and deliver OutSystems’ performance management program, process, and tools
*   Collaborating with key stakeholders (PSMs, leaders, team members) to assess talent management needs and promote permanent feedback loops to strengthen the approach to performance management;
*   Manage all activities related to the performance management cycles, prepare education resources and initiatives (playbooks, learning courses, sessions, etc), measure success metrics and propose course correction to guarantee high levels of adoption;
*   Be the interface with the Digital team for tool setup/ maintenance. Create new requirements, identify prioritization, test
*   Analyze People analytics, produce reports and dashboards for Talent analytics, transform the analysis into suggestions for improvements/ new initiatives, and enable data-driven decision-making.

**Qualifications / What You Need To Succeed***   +5-8 years related work experience in talent and performance management, ideally at a global scale and in the tech industry;
Proven experience applying the V2MOM framework to set strategic priorities, align cross-functional teams, and measure progress toward business goalsAbility to understand stakeholder needs and develop effective solutions in response*   Agile way of working with other teams, either in the People team or other units, as well as while interacting with external parties (typically providers);
*   Ability to monitor and measure activity-related metrics of effectiveness and efficiency;
*   Project management and prioritization skills that allow them to navigate in a fast-paced environment that is subject to rapid change and competing deadlines;
*   Strong analytical skills, with proven ability to work with HR analytics (Power BI, Excel, Workday, Officevibe, others);
*   Strong communication skills;
*   Advanced degree (HR, Management, Psychology is a plus).
**The Longer Story** OutSystems enables enterprise teams to build AI-powered applications and agents that reduce manual work, streamline internal operations, and accelerate impact. A proven low-code foundation combined with agentic AI and AI app generation capabilities empowers teams to move up to 10x faster with the assurance of security, scalability, and governance built in. As the future becomes agentic, our customers need us now more than ever. AI has opened the door to extraordinary possibilities—but inside the enterprise, things are moving fast and feeling chaotic. Some early adopters are making progress in production, but for many, AI tools are sprawling without governance, data isn’t ready, and talent isn’t there yet. Enterprises are still drowning in application backlogs and struggling with legacy systems. But with the right platform, AI doesn’t have to add to the chaos. It can become the breakthrough that brings clarity—and drives real, enterprise-wide impact. At OutSystems, we’ve built that platform, providing the tools necessary for enterprises to overcome these hurdles. We are looking for passionate, talented, and motivated people to join us in helping our customers build, deploy, and scale apps and agents—fast, helping them accelerate innovation while enabling secure, governed human-AI collaboration. OutSystems is a truly global company, with more than 850,000 developer community members, 1,700 employees, more than 500 partners, and thousands of active customers in over 75 countries and across 21 industries. Founded in 2001, OutSystems has offices in the United States, United Kingdom, the Netherlands, Portugal, Germany, the UAE, Japan, Hong Kong, Malaysia, Australia, India, and Singapore, and of course has a thriving, worldwide community of remote employees. Amongst our 2,400 customers are some of the world's most recognizable brands across diverse industries—brands like Toyota, Heineken, Bosch, KeyBank, and UCLA. These customers are the reason we have a 4.6 star rating on G2. Their success is ours, and their stories demonstrate tangible ROI and transformational impact. We are a 9x Gartner Magic Quadrant Leader for Low-Code Application Platforms and a multi-year leader in the Forrester Wave. We’re recognized not just as leaders but as visionaries with a strong ability to execute, now extending our leadership into the AI and agentic application development arena. **Working at OutSystems** Our goal is to ensure that OutSystems is a place for bright, happy, and motivated people who share a common purpose and take pride in doing excellent work to pursue our vision of providing the AI-powered low-code development platform enterprise leaders trust to build, secure, and evolve their business applications, agents, and core systems. Our culture is focused on our core values of trust, customer success, innovation, and alignment. Our team members operate with transparency, integrity, and accountability, define success through the lens of the outcomes we deliver for our customers, push the boundaries with excellence, and work together toward our shared vision to deliver on what matters most. **What do we have to offer you?**

*   A company that is always growing, changing, and innovating. We challenge each other to innovate in our products, in our team, and how we use our own technology. And we give our teams space to be proactive and creative.
*   Real career opportunities. We care about growth and development. Yes, vertical career progression is a possibility, but it's not the only one. From lateral moves and joining different teams to mastering specialized skills, we support your growth no matter what your goals are.
*   Work colleagues that are as smart, hard-working, and driven as you. We act as one global OutSystems team, taking ownership and working together toward a shared vision.
*   Disrupting the status quo is in our DNA. In fact, it’s why our company exists.
*   We ask “why” a lot. It helps us connect our individual work to the bigger picture and sometimes even uncover a better way.

Are you ready for the next step in your career? Then we’d love to hear from you! OutSystems nurtures an inclusive culture of diversity, where everyone feels empowered to be their authentic self and perform at their best. A company that embraces the creativity and innovation that comes through diverse perspectives. We are committed to creating a team that reflects society through inclusive programs and initiatives and are proud to be an equal opportunity employer. All qualified applicants receive equal consideration regardless of race, place of origin, color, age, marital status, religion, sex, sexual orientation, gender expression or identity, protected veteran status, disability status or any other status protected by law.

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