**PLANNING AND SCHEDULING MANAGER**

£50,000-£60,000 | Remote, United Kingdom or Ireland.

**POSITION SUMMARY**

Hornblower’s passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you are an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you

The role supports the planning aspects of the Hornblower virtual Global Contact Centre operation, covering the US, the UK and Ireland. The primary purpose of the Planning and Scheduling Manager role is to ensure that we have the right level of staff assigned to the right tasks, making it simple for customers to contact us via their preferred method, at their chosen time - receiving the same consistent level of service. The right person will be adaptable, dynamic, and embody Hornblowers’ RESPECT Service System

**ESSENTIAL DUTIES & RESPONSIBILITIES**

*   Managing the Planning team; responsible for allocation of work, coaching and developing team members and responsible for performance of the team and individuals within it.
*   Short term, mid-term and long-term forecasting for the Global Contact Centre covering all channels, based on trends and business plans with a virtual operating model.
*   Effective scheduling of resource across varying shifts & sites according to volumes and skill set to ensure we meet SLA's within a multi-channel virtual contact centre.
*   Develop and maintain resourcing plans that optimise benefits of a virtual contact centre
*   Managing scheduled absence and monitoring that it's kept up to date in WFM
*   Maintaining capacity plans and skills audits to support operational delivery
*   Analysis of gaps and pinch points and suggest shifts for recruitment or other measures such as training to bridge these successfully.
*   Manage recruitment plans and liaise with Global Contact Centre Managers to ensure recruitment is on track and ready for required date
*   Managing real time performance across the contact centre estate, liaising with the Global Contact Centre management teams over changes required to secure within day performance standards
*   Managing all aspects of unscheduled absence and monitoring that it's kept up to date within the WFM solution ensuring that actions required within day are recognised and actioned to secure performance standards
*   Establish and provide Contact Centre management reporting and analysis on overall Contact Centre performance as well as at advisor level, recommending actions to mitigate against the impact of underperformance. Includes monthly performance reporting.
*   Analyse operational performance, making recommendations to Contact Centre management regarding process / operational model changes that could be made to improve operational efficiency and customer / guest experience
*   Ensure all reporting process documents are created and kept up to date
*   Being an SME in our WFM suite (Calabrio and MiPerform) and the go to person for all general resourcing queries
*   Suggest improvements to current resourcing processes and operating model to mazimise operational efficiency; while maintaining our exemplary customer experience
*   Work collaboratively with colleagues in IT (telephony and reporting) to ensure alignment of data flows and system configuration to meet the GCC requirements
*   Ensure all planning process documents are maintained and kept up to date
*   Be an Ambassador of our RESPECT Service System
*   To support business improvement projects that impact upon Global Contact Centre; resources, customer channels and data flows.
*   Other duties or responsibilities may be assigned as required

**REQUIREMENTS & QUALIFICATIONS**

*   Contact Centre background (preferred)
*   Proficient with resourcing within a WFM platform
*   Proficient working knowledge of Excel (intermediate to advanced level)
*   Excellent verbal and written communication skills
*   Ability to communicate at all levels of management within the business.
*   Ability and confidence to vary between being flexible and holding firm on a decision, depending on what the situation requires.
*   Collaborating with others and working toward consensual solutions to achieve the group's objectives.
*   Ability to work well and remain positive under pressure, while maintaining effectiveness.
*   Highly numerate with good attention to detail
*   A strong sense of ownership and responsibility with willingness to learn
*   Adaptable and flexible
*   Ability to work to ever changing deadlines and staying on-task to completion, particularly in the face of obstacles or other trying circumstances.
*   Experience in a similar role (essential)

Planning and Scheduling Manager

**Freelance Business Development Manager (Education Sector)Part-time | Remote | £15/hr + Commission**

We believe every young person deserves the chance to build confidence, skills, and ambition for the future. Our programmes bring enterprise, employability, and real-world experiences into schools and colleges, helping students discover what they’re capable of.

We’re now looking for a **freelance Business Development Manager** to join us in growing this impact. This role is about more than sales, it’s about opening doors for young people by connecting schools with opportunities that change lives.

**What You’ll Do**

*   Reach out to schools and colleges, introducing them to our workshops and membership programme.
*   Build relationships that turn into long-term partnerships.
*   Share our story with decision-makers and inspire them to get involved.
*   Track activity using our CRM and keep us updated through weekly Asana check-ins.
*   Work towards clear sales and outreach goals that directly grow our reach.

**What Success Looks Like**

*   By 3 months: **£2,000 in confirmed new sales**.
*   By 6 months: **5 new school contracts or £10,000 in new income**.
*   Consistently: **4+ school meetings each month** booked and delivered.

**Pay & Commission**

*   **£15 per hour** (freelance, 10 hours per week).
*   Commission:
*   **10%** of new sales up to £3,000.
*   **5%** of new sales above £3,000.
*   Commission is paid once income is received.

**About You**

*   You know how schools work and what makes them tick.
*   You’ve got experience in business development or sales (ideally education-related).
*   You’re confident, motivated, and able to work independently.
*   You enjoy building relationships, not just chasing numbers.
*   You’re organised and comfortable using simple digital tools (CRM, Asana, LinkedIn, email).

**Why Work With Us?**

*   **Mission-led**: Everything we do is about creating better opportunities for young people. If you want to be part of something with purpose, you’ll feel at home here.
*   **Flexibility**: Work around your life. You choose when those 10 hours happen.
*   **Growth**: We’re ambitious. As we expand nationally, there will be chances to grow with us.
*   **Impact**: Every contract you bring in translates directly into more young people gaining life-changing experiences.

**The Nuts and Bolts**

*   Freelance contract (self-employed, invoice monthly).
*   Flexible, remote working with occasional in-person meetings.
*   Weekly updates via Asana, monthly review with our CEO.
*   1-month notice period.

Freelance Business Development Manager (Education)

**Crossing Hurdles** is a recruitment firm. We refer top candidates to our partners working with the world’s leading AI research labs to help build and train cutting-edge AI models.

**Position DetailsPosition**: Human Resources Systems Implementation Engineer

**Type**: Hourly Contract

**Compensation**: $50–$70/hour

**Location**: Remote

**Duration**: Minimum of 1–2 months, with potential for extension

**Role Responsibilities**

*   Write, review, and validate **API prompts** for HR use cases, focusing on **employee lifecycle workflows**, **office support tools**, and **productivity systems**
*   Design and support **digital infrastructure** for **human resources**, **internal operations**, and **workplace coordination**
*   Ensure that prompts reflect real-world engineering practices for managing people, processes, and administrative systems
*   Work with HRIS platforms like **Workday**, **BambooHR**, **ADP**, **SAP SuccessFactors**, or **Microsoft 365**
*   Contribute to systems that **automate workflows**, such as **employee onboarding**, **leave tracking**, **document automation**, **calendar management**, and **digital form processing**
*   Work independently and asynchronously using provided tools and guidelines

**Requirements**

*   **Strong professional experience of** supporting or developing **tools for HR operations**, **internal IT systems**, or **office administration workflows**
*   **Bachelor’s degree** in **Computer Science**, **Business Technology**, **Information Systems**, or a related field (or equivalent hands-on experience)
*   Familiarity with HR platforms such as **Workday**, **BambooHR**, **ADP**, **SAP SuccessFactors**, or **Microsoft 365**
*   Experience with workflows related to **employee onboarding**, **leave tracking**, **document automation**, and **calendar management**
*   Ability to clearly document systems and communicate effectively with **HR teams** and **end users.**

Human Resources Manager| Upto $70/hr Remote

**Department:** Operations **Location:** UK **DescriptionAbout us** We are Digital Science and we are advancing the research ecosystem. We are a pioneering technology company, and our vision is of a future where a trusted and collaborative research ecosystem drives progress for all. We believe in better, open, collaborative and inclusive research. In creating the next generation of tools and working in partnership with the community we tackle some of the biggest challenges to research. In order to achieve our vision, we need innovative, inspiring and dynamic people to join our team. Want to join us? **Your new role** We are seeking a proactive, detail-oriented, highly organised and commercially astute Customer Assurance Specialist to join our Revenue Operations team. This new role is essential to support compliance questionnaires (including infosec, Data Protection, CSR, Sustainability, Quality and HR Policy and Data) and coordinate contracting workflows by managing intake, tracking progress, and ensuring smooth handovers between Sales and Legal. You will manage end-to-end processes, improve time-to-response, and provide internal alignment across multiple stakeholders. You may also support RFP coordination during quieter assurance periods, helping the team respond effectively to customer proposals. This role is ideal for someone who thrives in a fast-paced, cross-functional environment and has experience handling complex document workflows with precision and accountability. Please note - due to business need, we can only accept applications from candidates who reside in the following locations where we have established legal entities: UK, Spain, Germany & Romania. **What You’ll Be DoingCompliance Questionnaire Coordination**

*   Own the intake, coordination, and response processes for incoming complex assurance questionnaires covering information security, privacy, sustainability, CSR, HR and quality topics.
*   Maintain an active tracker for all in-flight complex assurance questionnaires, including status, owners, and deadlines.
*   In liaison with the Content Manager, maintain and optimise templated content and process documentation to streamline execution.
*   Leverage existing tools (e.g., Loopio, AI content retrieval systems) to draft first responses and ensure accuracy and compliance.
*   Coordinate inputs across Sales, Finance, Operations (Reps & Certs), Security and Legal teams to ensure timely and complete submissions.
*   Maintain a central knowledge base of approved answers and documentation.

**Contracting Process Support**

*   Log all incoming requests via central intake forms or queues
*   Maintain an active tracker for all in-flight contracts, including status, owners, and deadlines.
*   Coordinate workflows for high-value contracts (circa 15–30 contracts annually).
*   Ensure appropriate version control and approvals for all submitted documents.
*   Monitor deadlines and proactively escalate delays or blockers to relevant stakeholders.
*   Facilitate handovers between Sales and Legal at key process stages.
*   Schedule review meetings or check-ins, especially for complex or custom requests.
*   Keep internal stakeholders informed on progress and deadlines

**RFP Support (as capacity allows)**

*   Assist in coordinating responses to customer RFPs, RFIs, and proposals.
*   Work with Sales, Product, Ops, Security, and Legal to gather inputs and ensure timely, high-quality submissions.
*   Leverage response tools (e.g., Loopio) to draft and maintain proposal content.

**Essential ExperienceWhat you’ll bring to the role**

*   Minimum 3 years’ experience in customer due diligence, security/privacy assurance, RFP/proposal coordination, or contracting process coordination within a commercial or revenue operations environment.
*   Proven track record in managing complex documentation workflows involving multiple internal stakeholders.
*   Experience responding to customer due diligence or security questionnaires in B2B SaaS or tech environments.
*   Demonstrated ability to work independently while coordinating cross-functional input across distributed teams.

**Desirable Experience**

*   Familiarity with response automation tools (e.g. Loopio), or document collaboration platforms.
*   Familiarity with regulatory and compliance standards such as ISO 27001, SOC 2, GDPR.
*   Background in working with or within Sales, Customer Success, Legal, or Information Security teams.
*   Familiarity with enterprise contracting processes (e.g., RFPs, MSAs, DPAs, licensing agreements).
*   Experience with procurement portals (e.g. Ariba)

**Key Skills**

*   Excellent organisational and time management skills: Ability to manage multiple tasks, prioritise workload, and meet deadlines.
*   Attention to detail: Ensuring accuracy and completeness of information in questionnaires and contractual documents.
*   Strong communication skills: Ability to effectively communicate with various stakeholders, both verbally and in writing.
*   Problem-solving skills: Ability to identify and escalate issues related to contracts and compliance/customer assurance.
*   Process improvement and workflow documentation
*   Proficiency with modern collaboration and content tools.

**Qualifications**

*   Bachelor’s degree or equivalent in a related field.
*   An advantage, but not essential: Project or proposal management certifications are a plus.

**Living our Values** We invest in, nurture and support innovative businesses and technologies that make all parts of the research process more open, efficient and effective. The Talent We Secure Is Fundamental To Us Achieving Our Vision And Our Growth Plans. The Values We Live By Are We are **brave in the pursuit of better** We are **collaborative and inclusive** We are **always open-minded** We are **from and for the community** At Digital Science, our vision is to see research flow seamlessly – trusted, collaborative, and accessible – fueling breakthroughs that push humanity forward. This ambitious mission is one we achieve together, by enabling open, collaborative, inclusive research. We firmly believe that to truly innovate and solve the complex challenges faced by our customers, from researchers and universities to funders and publishers, we need diverse perspectives, experiences, and ideas. A rich mix of voices drives quality insights, fosters enhanced collaboration, and ultimately pushes knowledge forward more effectively. As an equal opportunity employer, we are committed to building and nurturing a workplace where every individual feels valued and belongs. All applicants will be considered for employment without attention to race, colour, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. Beyond recruitment, we strive to cultivate an environment where inclusivity is woven into the fabric of our culture, enabling everyone to be their best self and do their best work.

Customer Assurance Specialist

Hitachi Energy has an exciting opportunity for a Project Contract Management (Senior Professional), responsible for all aspects of contract management from tendering to the final execution. Key areas of responsibility: Developing contract strategy and project proposals based on the policies, requirements, budget and timescales, ensuring that they meet the agreed requirements. **Location: Birmingham (Remote)(Please note we are unable to provide visa support for this position)How You'll Make An Impact**

*   Ensures the portfolio of contracts in the business follows contract and claim management methodologies in accordance with internal standard procedures.
*   Reviews and comments on commercial and technical tender terms and conditions. Develops contract strategy based on Hitachi Energy’s policies, customer requirements, and the overall execution strategy considering risk, pricing, scope, and time schedule.
*   Identifies the contract baseline (including terms and conditions, specifications, drawings, estimate, proposal, time schedule and other documents incorporated in the contract) and highlights areas of potential risk / opportunities. Ensures timely and accurate execution of commercial aspects in portfolio of contracts (i.e. payments, claims, variation orders, warranties, provisions, guarantees, etc.).
*   Assesses success of the contract and determines if there are any lessons learned for future contracting. Documents and communicates to all appropriate parties, any requirements as part of the closeout process.
*   Contract and claims Establish and enforces standard change methodologies in portfolio of contracts to identify changes and quantify the additional time and compensation due to Hitachi Energy per the contract, defines approval requirements and communicates changes to the customer/partners/suppliers/subcontractors. Enforces and defends Hitachi Energy's contractual interests against the relevant parties during the whole of a project life cycle, including monitoring and assessment of changes and deviations, as well as defending and enforcing claims. In concert with Legal, develops the negotiation strategy and supports negotiations.
*   Supports Legal handling formal dispute resolution, litigation and arbitration. Notifies and liaises with Legal to report major claims and keeps Legal updated of any critical development during project execution.
*   Purchasing Supports drafting of Purchase Orders, Contracts, Supply Contracts and Subcontracts and ensures that relevant (sub/supply) contracts contain appropriate contract terms to protect Hitachi Energy’s interest, including flow-down of main contract terms.
*   Risk Management Analysis contract terms to highlight areas of potential opportunity and risk, such as ambiguities, omissions and conflicts, as work proceeds. If required, seeks advice from Legal to draft, negotiate and finalize agreements during the Sales and Project Execution phases. Develops and implements risk mitigation and opportunity plan in concert with Project Manager and/or Sales Manager.
*   Insurance Ensures contract insurance provisions are adhered to and coordinates with Insurance Risk Management regarding occurrences that may be covered by customer or Hitachi Energy provided insurance.
*   Export controls Seeks advice from Legal (Export Control) to ensure accurate handling of all export control matters and ensures close review of all contracts and projects regarding restrictions on exports, considering countries, customers or products involved and the respective laws and Hitachi Energy regulations.
*   People leadership and development, ensures (with HR Manager support) that the area of responsibility is organized, staffed, skilled and directed. Guides, motivates and develops direct/indirect subordinates within HR policies.

**Your Background**

*   In depth knowledge of construction law, contract administration and cost management are essential
*   Strong educational history in Quantity Surveying / Contract Management
*   Professional accreditation such as MRICS or similar is desirable
*   Quantity Surveying and / or Law Degree is essential
*   Strong Organizational, leadership and communication skills
*   Experience working within high-profile, regulated environments
*   Ability to manage priorities and deliver to tight deadlines
*   Extensive experience working for a main contractor or OEM
*   A proven track record in managing contracts and overseeing project costs
*   Experience in the energy section is preferred but not essential
*   Excellent analytical skills, attention to detail and strong communication skills are necessary to collaborate effectively with stakeholders

**What We Offer**

*   Competitive salary
*   25 days holidays, plus bank holidays
*   Excellent company pension and wide-ranging benefits schemes.
*   Travel throughout the UK with opportunities for offshore working.
*   Top quality H&S culture alongside comprehensive training and personal development programmes.
*   Valued employee contributions and bonus schemes.
*   Inclusive Work Environment: We foster a diverse and inclusive workplace where everyone feels valued and respected.

**More About Us** Hitachi Energy is a global technology leader in electrification, powering a sustainable energy future with innovative power grid technologies with digital at the core. Over three billion people depend on our technologies to power their daily lives. With over a century in pioneering mission-critical technologies like high-voltage, transformers, automation, and power electronics, we are addressing the most urgent energy challenge of our time – balancing soaring electricity demand, while decarbonizing the power system. Hitachi Energy is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core. Over three billion people depend on our technologies to power their daily lives. With over a century in pioneering mission-critical technologies like high-voltage, transformers, automation, and power electronics, we are addressing the most urgent energy challenge of our time – balancing soaring electricity demand, while decarbonizing the power system. Headquartered in Switzerland, we employ over 50,000 people in 60 countries and generate revenues of around $16 billion USD. We welcome you to apply today.

Project Contract Management (Senior Professional)

**ER Advisor – Fully Remote (UK)Salary: Up to £34,000 per annumLocation: UK (Fully Remote)**

We’re looking for 2 proactive Employee Relations (ER) Advisors to provide first-line HR support to leaders across the business. You’ll deliver practical advice, coaching, and guidance on ER and HR matters, helping managers handle issues effectively while fostering positive workplace relationships.

**Key Responsibilities**

*   Act as the first point of contact for ER & HR queries via phone and email.
*   Provide advice and coaching on ER topics such as performance, absence, probation, disciplinary matters, and flexible working.
*   Support managers to independently resolve HR issues using policies, toolkits, and guidance.
*   Maintain and update HR policies, procedures, and process flows in line with UK employment law.
*   Track cases, provide insights, and support reporting on absence and ER metrics.
*   Collaborate with HR colleagues and leadership to support change initiatives and strategic objectives.
*   Escalate complex matters to Senior HR or ER Specialists as required.

**Skills & Experience**

*   CIPD Level 5 qualified (or working towards) with proven ER advisory experience.
*   Strong knowledge of UK employment law; NI legislation knowledge is a plus.
*   Experience coaching managers and handling sensitive conversations.
*   Confident influencing and advising leaders at all levels.
*   Proficient in Microsoft Office and HRIS or case management systems.
*   Highly organised, self-motivated, and able to manage multiple priorities in a fast-paced environment.

Please quote 51805 when calling Theo Saunders at Alexander Lloyd or email them at tsa@alexanderlloyd.co.uk. This is only one of many vacancies we are handling, Alexander Lloyd Human Resources Recruitment Solutions is the leading recruiter for HR Director, Manager, Business Partner, Learning & Development, Internal Communications, Talent Acquisition and Reward opportunities across Surrey, Sussex, Kent and London.

Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants you have not been shortlisted for this role. Please continue to check our website www.alexanderlloyd.co.uk for any other roles which may be of interest.

Employee Relations Advisor

Are you passionate about sustainability? Do you want to make a real impact on household carbon footprints and promote sustainable living? Can you help us crowdsource our innovative E-Save app and outreach programme? What difference will you make? What difference will you make? Your vital contribution will be to provide the expertise and understanding to oversee the development of policies and procedures, and lead on volunteer recruitment and engagement. Your work will be crucial for ensuring that we deliver on our ambitious programme, and in making a real impact on our planet's future. By joining our team, you will help us create powerful tools and programmes make significant positive impacts on the environment and help people save money. Your skills and passion will be instrumental in driving this change and creating the environment for inspiring others to adopt sustainable practices. Specifically, you will play a leading role in

*   Developing a pioneering crowdsource initiative to ensure the success of the E-save app and other tools.
*   Devising and implementing strategies to recruit and support a network of local Eco Agents. Helping us to
*   Empower Communities and individuals
*   Enhance Community Engagement
*   Reduce carbon emissions, waste and pollution
*   Protect the environment
*   Create Lasting Change - promoting sustainable living Improve Socio-economic outcomes - for low income households What are we looking for?

What are we looking for? Key Responsibilities

*   Lead volunteer recruitment, onboarding, and training processes.
*   Develop and implement HR policies in line with legal and ethical standards.
*   Create a volunteer engagement and recognition strategy.
*   Maintain a central volunteer and HR database (with confidentiality protocols).
*   Support conflict resolution, wellbeing, and team development.
*   Contribute to organisational planning from a people-management perspective. Skills & Experience Required
*   Experience in volunteer management, HR, or people operations (charity sector preferred).
*   Strong organisational and interpersonal skills.
*   Knowledge of safeguarding, data protection, and employment best practices.
*   A passion for inclusion, wellbeing, and community empowerment.
*   Ability to support and lead a diverse, remote team. What will you be doing?

What will you be doing? To deliver our ground-breaking E-Save app we have growing teams of volunteer researchers and developers. We're looking for UK-based people with HR and/or Volunteer Management experience to recruit, engage and support our expanding (largely remote) volunteer base for our current programmes and organisational needs. Our immediate needs are to

*   provide administrative support and oversight to existing volunteers and the ongoing recruitment process. Within 6 months we would like to have
*   HR/Volunteer policies and procedures in place;
*   a programme for volunteer recruitment, support and engagement, and
*   our crowdsource initiative, and
*   local pilot area volunteers. We are flexible on how this role or roles are fulfilled.

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