**Company Description** Kehillah Studios is an academy and collaborative project dedicated to building a community of African/Black creatives focused on promoting African storytelling through animation, film, and art/design. Our mission is to empower African creatives to bring African stories to life both locally and internationally. Presently, we are focused on training black creatives through workshops, networking opportunities, development days, and seminars in diverse fields such as Animation, Filmmaking, Games Art, Photography, Sound Design/Music Production, and Graphic Design. Our goal is to create a community of African creatives who produce content reflecting African heritage and Christian values, while also providing global recognition to African stories. **Role Description** This is a volunteer remote role for a Human Resources Manager. The Human Resources Manager will be responsible for various HR tasks including recruitment, training, employee relations, and performance management. The role involves developing HR strategies, managing employee lifecycle processes, and ensuring compliance with relevant employment laws and regulations. The HR Manager will also support the organization by fostering a positive and productive work environment. **Key Responsibilities Recruitment and Talent Acq**uisition:

*   Overseeing the entire recruitment and selection process, from creating job descriptions and posting vacancies to screening candidates, conducting interviews, and extending job offers.
*   Developing and implementing talent acquisition and retention strategies to attract and retain top talent.
*   Utilizing modern recruitment strategies like social media presence, video interviews, and AI-driven tools.

**Employee Relations:**

*   Acting as a point of contact for all HR-related matters and resolving employee conflicts, grievances, and disciplinary actions.
*   Promoting a culture of respect, continuous improvement, and positive employee engagement.

**Performance Management:**

*   Developing and overseeing performance appraisal systems and conducting performance review meetings.
*   Monitoring and supporting employee performance, including implementing performance improvement plans.

**Training and Development:**

*   Identifying training needs within the organization and designing and implementing relevant training programs.
*   Facilitating learning and development opportunities to enhance employee skills and capabilities.

**HR Administration:**

*   Managing day-to-day HR administration tasks such as contracts, absence management, and maintaining confidential employee records in compliance with GDPR.
*   Ensuring payroll information is accurate and submitted on time.

**Strategic Contribution:**

*   Aligning HR strategies with the overall business strategy and contributing to leadership discussions and decisions.
*   Developing people plans and strategies for growth and talent management.
*   Analyzing HR metrics and providing reports and recommendations to leadership.
*   Developing and maintaining effective policies and procedures for the region.

**Qualifications**

*   Experience in Recruitment, Talent Management, and Employee Relations
*   Knowledge of HR Policies, Employment Laws, and Performance Management
*   Excellent Communication, Organizational, and Interpersonal Skills
*   Ability to work independently and manage remote teams
*   Experience in the creative industry is a plus

Human Resources Manager

World Jewish Relief created the Specialist Training and Employment Programme (STEP) for refugees in 2016 and today we are the largest provider of specialist employment support to people who have experienced forced migration in the UK. STEP aims to support and empower people through a tailored employment programme that addresses the complex barriers that they face when preparing for and ultimately finding work in the UK.

We support all people who have experienced forced migration, regardless of their proximity to the labour market, to develop the skills and access the opportunities they need to secure sustainable and meaningful employment. We run STEP online and in person programmes across the UK.

We are now expanding our work to deliver (in partnership with the British Council) an English Language and Employment Support Programme for up to 4,000 Ukrainians and Hong Kong BNO status/visa (50% of each community) over the next 12 months.

We are recruiting a Cantonese speaking Team Manager to join the STEP team delivering this new programme. You will oversee a team of Employment Advisors who provide remote support to participants, assisting them in accessing job opportunities, education and training.

You will be responsible for providing effective leadership, guidance and support to the Employment Advisors, monitoring and managing their workflow and providing coaching and mentoring to enhance their performance. Your responsibilities will also include quality assurance of STEP programme delivery, monitoring and reporting programme outcomes and compiling and analysing data on the effectiveness of the team’s interventions and activities.

**About you**

We are looking for candidates who have:

*   Proven experience in a supervisory or team leadership role, preferably within a refugee support or employment-related context.
*   Strong understanding of the refugee context in the UK and the challenges faced in accessing jobs, education, and training.
*   Demonstrable ability to motivate, develop, and manage a team, promoting a positive and inclusive work environment
*   Excellent communication and interpersonal skills, with the ability to work effectively with diverse individuals and stakeholders.
*   Strong organisational and problem-solving skills, with the ability to prioritise and manage multiple tasks effectively.
*   Experience in outcome monitoring, data analysis, and reporting.
*   Advanced level of English
*   Competency in Cantonese

Candidates must be UK based and have the right to work in the UK for the duration of the contract

**Please click on the apply button to access and view the attached Job Description and Person Specification.Benefits**

We offer a range of benefits including:

*   23 days holiday pro rata plus bank holidays and Jewish holidays.
*   Pension scheme – we contribute 5% to the World Jewish Relief pension scheme.
*   Life Insurance – up to 3 times salary to nominated beneficiaries.
*   Health Cash Plan – cash back to cover the costs of dental treatment, optical care, specialist consultations and a range of complementary therapies.
*   Employee Assistance Programme – free, confidential advice or support with any personal or work. related concerns or free counselling if needed.
*   On Friday the office closes at 3pm.

**Equality, Diversity and Inclusion**

World Jewish Relief promotes equality, diversity and inclusion in our workplace. We invite and welcome applicants from diverse backgrounds. We encourage applications from candidates of different ethnicities, socio-economic backgrounds, race, gender, age, disability, sexual orientation and of faith or none that meet the criteria set out for this role.

You don’t need to be Jewish to work for us, but you must but you must be committed to our faith-based values of Justice, Kindness, Repairing the World and Welcoming the Stranger. We are inspired by these values to work beyond our community, recognising the dignity and potential of all people.

We are striving to build a team reflective of the communities we work with. People with refugee or asylum-seeking backgrounds are experts by experience and are particularly encouraged to apply for this position. If you have first-hand experience of forced migration, please let us know in your application. Additionally, we encourage you to apply even if you do not meet all the requirements that are listed within the person specification.

We respect that people’s identity is not defined by their past experiences and do not expect candidates to describe their lived experience during the interview process unless they wish to do so.

**To apply**

Please click on the apply button to be redirected to our website via CharityJob. Please upload your CV and a cover letter explaining how you meet the criteria in the person specification. **Please refer to the person specification which shows which criteria will be assessed in your CV and cover letter.**

Interviews will be held remotely on 28th August.

Expected start date will be 9th October 2025.

STEP Team Manager - Cantonese speaking

**_🚀 We’re on a mission to make money work for everyone._** We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ Hear from our UK team about what it's like working at Monzo ✨ 📍London/UK Remote | Benefits | Hear from the team ✨ We’re looking for a commercially sharp, people-first Senior Compensation Manager to help shape the future of reward at Monzo. You’ll be at the heart of building a reward experience that’s fair, progressive and built to scale. Not just fit for today, but ready for tomorrow. Monzo is growing fast, and we want to grow thoughtfully. That means making sure our compensation approach reflects our values, empowers our people, and keeps us competitive in a changing world. You’ll lead on high-impact, cross-company activity, from benchmarking and pay reviews, to evolving our frameworks for progression, levelling and compliance. This isn’t about maintaining the status quo. It’s about driving forward a strategy that’s clear, meaningful and distinctly Monzo. You’ll bring sharp insight, analytical, a collaborative mindset, and the confidence to shape what great looks like for the business and for every Monzonaut. If you’re passionate about meaningful reward work that drives real impact, and you’re excited by the idea of building and scaling something that truly makes a difference we’d love to hear from you. **🔑You’ll play a key role by…** As Our Senior Compensation Manager, You’ll Work Across The Business To Build And Evolve Our Reward Programmes, Making Sure They’re Competitive, Equitable, And Future-ready. Here's What You’ll Be Working On With The Support Of Our Reward Analysts

*   Leading our annual pay review including key stakeholder management including Senior Management, People Partners, Hiring team and Business during the compensation team process
*   Leading our salary and overall compensation benchmarking to make sure we remain competitive against our peers so we can attract and retain the talent needed for success, including collaborating with our hiring team during the job offers stage
*   Maintaining and developing Monzo’s pay frameworks and job levelling to make sure we continue to fairly assess and reward folks for their work
*   Owning compensation reporting, MI and analytics
*   Working alongside our wonderful team mates in the Payroll and People Ops teams to implement and improve reward processes to give Monzo employees the best experience
*   Be the main point of contact for compensation related questions or requests coming from the Business, People Partners and Hiring.
*   Helping to enhance how we use our systems within the team and explore ways to expand how we use them further
*   Supporting the VP of Reward, Head of Compensation and wider Reward team to deliver a compelling Reward and Recognition strategy that is aligned with our mission and people strategy

**🤩 We’d love to hear from you if…** You Are a Technical Compensation Expert With Deep Experience Of UK And Global Compensation Within Fast Paced And Scaling Technology Companies (the FS Experience Is a Nice To Have) And Have

*   Lead the creation of or evolvement of a Compensation Philosophy
*   Lead annual pay review cycles end to end, including extensive modelling to align with budget requirements
*   Lead the annual benchmarking process, including extensive analysis including various data sources with alignment to salary bands and job architecture
*   You have been responsible for compensation statutory reporting requirements such Gender Pay Gap reporting, Pay Transparency

Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you! **🙌What’s In It For You** 💰We’re flexible on the base salary, depending on experience ➕ stock options ⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 📚£1,000 learning budget each year to use on books, training courses and conferences. 🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. ➕ Plus lots more! Read our full list of benefits. **🌈 The Application Journey Has 3 Key Steps**

*   A 30-minute call with a recruiter
*   An initial conversation with someone from the team
*   A practical written exercise
*   2–3 final stage interviews held remotely via Google Meet

This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible! We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here. You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to business-hiring@monzo.com. You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else. We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out. **Equal opportunities for everyone** Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report. We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status. If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊

Senior Compensation Manager

**Hey LinkedIn! I'm so excited about this role!!!! This is aimed at the wonderful world of HR.**

Over the past few years, this remote-first SaaS scale-up has quietly grown into a global team spanning 10+ countries. The product’s flying. The team is scaling. But behind the scenes? People Operations is still a patchwork of good intentions, scrappy systems, and too many manual workarounds.....

**That’s where you come in.**

This is a **build-it-all** role. No red tape. No legacy baggage. Just a smart, supportive team that’s ready for someone to take the reins and create structure that scales.

We need to find the right person for the job. Someone tech-savvy, process driven, start-up mentality who is extremely hands on but also wants to have FUN.

**What you’ll be doing:**

*   Own and build global People Ops from the ground up - think onboarding, offboarding, policies, promotions, and more
*   Overhaul global payroll, EORs and compliance processes - and choose the tools that work
*   Bring order to chaos: design scalable workflows and automate wherever possible
*   Launch a modern HR intranet and help us go fully self-serve
*   Lead, coach and develop a small (but mighty) People Ops team
*   Work cross-functionally with Finance, Legal, IT and Leadership to make People Ops feel seamless and intentional

Who you are: 🦄🚀

*   You’ve scaled People Ops in a SaaS/tech company (ideally 100–500 people)
*   You think like a builder, act like an operator, and love fixing broken systems
*   You’ve worked across multiple time zones and cultures, and know the realities of remote, global scale-ups
*   You’re tech-savvy, data-literate, and **!!allergic!!** to old-school HR
*   You don’t need a playbook - you’re the one who writes it
*   Calm energy, high standards, zero ego

**Why now?**

This is a rare moment - a real blank slate with full support from the business to build something exceptional. You’ll get autonomy, budget, smart cross-functional partners, and the space to make a lasting impact.

📍 Remote

**Role:** Human Resources Recruitment Officer

**Contract Type:** Volunteer International Affairs

**Interview:** August 2025

**Duration:** 12 Months

**Employment Type**: Volunteer

**Who we are & What do we believe?**

The International Council of Peace and Security is a non-profit, non-partisan international organisation dedicated to fostering global peace development. Our mission centres on humanitarian initiatives in conflict zones, facilitated by esteemed peace ambassadors. ICPS is committed to disseminating peace-oriented foreign policy analyses across nations and regions, striving to promote international peace and security. Our organisation prioritises a diverse array of disciplines encompassing international energy security, political violence, disarmament, and Polieconomics. Annually, we furnish meticulously researched, data-driven barometers, cultivating heightened awareness and comprehension of global matters pertaining to international security and peace. The research department at ICPS comprises seasoned international analysts and researchers spanning across 12 specialised departments. Our commitment lies in furnishing non-partisan foreign policy analyses, providing a peace-centric academic perspective that is globally accessible. Our aim is to extend the wealth of knowledge our team possesses to benefit individuals worldwide, promoting peace and security analyses on a global platform.

**Who We Are Recruiting For Position?**

We, as ICPS, are looking for people who are interested in the Human Resources department with supporting resumes for the position they are applying for. We will be hiring 10 people to our human resource recruiting team for the Human Resource Recruiter/ Officer position and responsibilities for this position will be as listed below:

As a Human Resource Recruiter at ICPS, you will be responsible for using LinkedIn to post job ads, screen candidates, communicate with potential hires, and maintain data related to candidates and other recruitment needs. You will be expected to participate in ICPS's weekly Saturday interviews and be available on Saturdays to work with a team of recruiters to conduct interviews in morning, afternoon, or evening shifts with flexible scheduling. It is expected that you have a relevant degree or extensive experience in the human resources field and a desire to advance your career in this field. Your duties will include preparing weekly reports, entering data daily, and conducting Saturday interviews with flexible shifts. While you will have autonomy in your work, you will also be expected to collaborate with assigned HR Consultants and report to them, taking their advice into consideration and seeking final approval from the HRM and CSO for necessary weekly activities.

If you are looking for a graduate position that will really give you the strongest start to your career, in an international work environment which genuinely cares about every member, then this is the role for you. We are looking for graduates with passion and enthusiasm, a willingness to learn and the drive to succeed in an international organisation where they would like to have experience and learn in the field of international peace and security.

**Soft Skills & Strong Skills:**

*   In-depth knowledge of human resources principles and practices: It is essential to have a solid understanding of the principles and practices that guide effective recruitment and hiring processes. This includes understanding how to identify and evaluate the qualifications and experience of potential candidates, how to develop and implement recruitment strategies.
*   Experience using LinkedIn and other recruitment tools and platforms: The ability to effectively use LinkedIn and other recruitment tools and platforms is crucial for a HR Recruiter, communicate with potential hires, and maintain data related to candidates.
*   Strong communication skills: Excellent communication skills are essential for a HR Recruiter. This includes the ability to clearly convey information and ideas through speaking, writing, and listening, as well as the ability to adapt communication style to different audiences.
*   Ability to effectively screen candidates and evaluate their qualifications: A HR Recruiter is responsible for evaluating the qualifications of potential candidates and determining which individuals are the best fit for the organisation. This requires strong analytical and assessment skills, ability to make informed decisions based on a thorough review of candidate resumes and other application materials.
*   Proficiency with data entry and reporting: As a HR Recruiter, it is important to have strong attention to detail and the ability to accurately enter and maintain data related to candidates and other recruitment needs. This may also involve preparing weekly reports and other documents, which requires proficiency with data analysis and presentation tools with strong usage of Google Drive.
*   Interpersonal skills and ability to build rapport with candidates: A HR Recruiter must have strong interpersonal skills and the ability to build rapport with candidates in order to effectively evaluate their fit for the organisation. This includes the ability to establish trust and credibility, as well as the ability to listen actively and respond appropriately to candidates' needs and concerns.
*   Ability to work well as part of a team and collaborate with others: It is essential to have the ability to work well with others and contribute to the team's success. This includes the ability to collaborate and communicate effectively, as well as the ability to seek out and utilise the skills and expertise of others when needed.
*   Conflict resolution skills: A HR Recruiter may encounter conflicts or challenges during the recruitment process, and it is important to have strong conflict resolution skills in order to effectively handle these situations. This includes the ability to identify the root cause of conflicts, communicate effectively with all parties involved, and work towards a resolution that is satisfactory to all parties.

**What Are Our Requirements For The Position?**

*   A bachelor's or master's degree in a relevant field such as Psychology, Human Resource Management, International Relations or a related discipline.

*   Extensive knowledge of human resources principles and practices, including recruiting, hiring, and employee relations

*   Proficiency in using LinkedIn and other recruitment tools and platforms to post job ads, screen candidates, and communicate with potential hires

*   Excellent verbal and written communication skills, including the ability to adapt communication style to different audiences

*   Strong analytical and assessment skills, with the ability to evaluate the qualifications and experience of potential candidates and make informed decisions about their suitability and sustainability for the organisation

*   Proficiency with data entry and reporting, including the ability to accurately maintain records related to candidates and prepare weekly reports using data analysis and presentation tools

*   Strong organisational and time management skills, with the ability to manage a high volume of work and meet deadlines in a fast-paced environment

*   Demonstrated ability to work effectively as part of a team and collaborate with others, \* including HR consultants and other recruiters

*   Adaptability and flexibility, including the ability to work on Saturdays with flexible shifts as needed

*   Strong conflict resolution skills, with the ability to identify and effectively resolve conflicts or challenges that may arise during the recruitment process

*   A desire to advance your career in the human resources field, with a commitment to continuous learning and professional development.

*   Demonstrated sensitivity to cultural, gender-based, religious, racial, national, and age differences, as well as a commitment to diversity and inclusion.

*   The highest standards of integrity and discretion, with the ability to maintain confidentiality and handle sensitive information.

**What We Offer**

*   An online certificate with international serial number, after completing 1 year at ICPS.
*   The opportunity to work with a team of experienced consultants, SCO, and academic advisors, as well as receive training and guidance to develop your skills and knowledge in the field.
*   Possibility of contract renewal with advancement at your field as an Consultant at the end of your contract according to evaluation of the HR Management Consul.
*   The opportunity to work remotely, providing flexibility and the ability to balance your work with other commitments.
*   The chance to work with a diverse team of individuals from around the world, supporting the organisation's commitment to inclusivity and diversity.
*   Being credited with your name, picture and also being credited in the '' Team '' section..
*   A flexible schedule based on deadlines-based projects. Weekly workload of around 8 to 10 hours.
*   Training sessions from our valuable and well-experienced team members.
*   Being part of our volunteer-based organisation, and the satisfaction of contributing and participating for international peace and security.

_The International Peace and Security Council is an equal opportunity provider. We evaluate qualified applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, familial status and other legally protected characteristics._

Human Resources Recruitment Officer

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder led, profitable and growing. **We are hiring an HR Generalist to support our EMEA region** With 1,200+ colleagues across 75 countries, we require an HR function that thinks and acts globally. We're looking for an HR Generalist who will report into our Regional HR Manager who can help build our company as we go through continued growth plans. It's an exciting time to join with the opportunity to help shape and create an HR function for the future. You will demonstrate a high work ethic and the personal confidence to set and defend high expectations of colleagues, counterparts and processes. You must be able to work independently, take a hands-on approach, and interface effectively with professionals at all levels. You'll need excellent communication, professional and interpersonal skills as well as the ability to function in a proactive, innovative environment. We look to HR both to support our colleagues in their personal needs and development, and also to maintain consistently high standards across multiple teams, managers and directors. **The role entails the individual to:**

*   Provide HR guidance to team members and managers, setting high expectations of behaviour and performance.
*   Partner with line managers to provide employee relations advice on global policies and procedures.
*   Ensure accuracy and timeliness in processing employee changes, joiners and leavers.
*   Manage and drive benefit programs spanning our EMEA location (UK, Ireland, France, Germany and Spain)
*   Liaise with our finance team on monthly payroll, projects and enquiries.
*   Support the full life-cycle of HR including onboarding, benefit administration, and departure.
*   Apply critical thinking to automate and reduce administrative tasks.
*   Take a lead role in the management, continued development, and integration of our HR
*   system.
*   Act as a system expert and advocate for the global HR team.
*   Produce data driven reports to inform and influence HR initiatives.
*   Lead and participate in projects where you'll see the impact of your work.
*   Support internal resource groups to drive initiatives such as diversity and inclusion.
*   Create, update and maintain corporate policies that have a global lens with local application.
*   Ensure consistency of application of our HR policies and procedures.

**What we are looking for in you:**

*   Exceptional academic track record from both high school and university
*   Relevant professional qualification and certifications.
*   Excellent practical insights into German, UK and/or French HR practices and employment laws.
*   Knowledge of other EMEA laws and practices is beneficial.
*   Self-directed, organised problem solver with the ability to prioritise and meet goals and deadlines.
*   Demonstrated ability to exercise discretion, sound judgement, tact and diplomacy in all communications.
*   Fearless and principled approach to professional interactions at every level of the business with commitment to confidentiality of sensitive information.
*   Willingness and ability to travel up to 4 times a year for internal events, with at least one trip of two full working weeks.

**What we offer colleagues** We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.

*   Distributed work environment with twice-yearly team sprints in person.
*   Personal learning and development budget of USD 2,000 per year.
*   Annual compensation review.
*   Recognition rewards.
*   Annual holiday leave.
*   Maternity and paternity leave.
*   Employee Assistance Programme.
*   Opportunity to travel to new locations to meet colleagues.
*   Priority Pass, and travel upgrades for long haul company events.

**About Canonical** Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

HR Generalist - EMEA

**Who We Are**

Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.

Since our inception in 2014, we've scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees.

**The EH Way**

At Employment Hero, we're proud of our unique DNA, which we call The EH Way.

*   We are Mission First - everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission
*   We are Remote First - we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy
*   We are AI First - we are committed to using AI to accelerate our mission; AI is not just a tool, it's a fundamental part of how we operate, innovate, and scale
*   We are Apolitical - we do not take a position on political or social topics, unless it relates to our Mission
*   We Live by Our Values - we role model our values 100% of the time
*   We Expect High Performance - we set a high standard and we're not satisfied with being average

**This role**

The Manager of Partner Operations is accountable for strategically managing the relationships with core partners/resellers by providing them with the tools and know-how, to grow their business through the reselling of Employment Hero solutions.

The focus of the Partnership team is to manage the post sales engagements and experiences for key partnerships/resellers. The team will be measured on partner performance, engagement and ecosystem health (E.g. partner activation rate, time to value, certification completion rate, support engagements and partner sourced revenue).

Your key focus areas will be

Strategic Partner Management

*   Account management and nurturing relationships to drive short and long-term sustainable growth
*   Effectively manage a robust book of resellers{​{:}} develop account plans and conduct regular business reviews to track progress and address challenges (product, training, certification)
*   Cultivate strong and positive relationships with partners, serving as their main point of contact for inquiries, support, and collaboration

Partner Onboarding, Enablement and Certification

*   Partner with implementations teams who will develop standardised implementation methods and playbooks for partners
*   Develop reseller onboarding/training plans and facilitate the smooth execution, providing them with the necessary resources, training, and documentation for success
*   Implement a reseller certification program that provides resellers with a path to get the most from being an Employment Hero reseller
*   Ensure partners are proficient in Employment Hero's products, services, and sales process
*   esExecute partner enablement plans that empower partners to effectively sell and support solutions
*   Facilitate training plans to support partners enhance their product knowledge and skills

Partner Success

*   Leverage the relationship to drive a feedback loop back to Employment Hero, in order to drive continuous improvements and refinements to the partner program and reseller experience
*   Define and track key performance indicators (KPIs) to measure partner success and identify areas for improvement
*   Implement strategies to improve partner satisfaction and support the partner community

Issue Resolution / Escalation Management

*   Act as a liaison between partners and internal teams (e.g., product, support, implementations and finance) to address and resolve issues, challenges, or disputes
*   Escalate complex issues to appropriate internal stakeholders and ensure timely resolution
*   Proactively identify and mitigate potential risks to the partnership

Team Leadership and Management

*   ​Managing a small team of 2-4 partner success managers
*   Lead, coach, and mentor other partner reseller managers to maintain a high level of motivation, performance and professionalism
*   Set clear performance expectations, conduct regular performance evaluations, and provide ongoing feedback to team members
*   Foster a collaborative and positive team culture that prioritises customer-centric values

**Who You Are**

To thrive at Employment Hero, you'll need to embody The EH Way - operating with focus, agility, and an obsession with impact. For this role, you'll also bring

*   Leadership - Lead with a clear vision and drive high performance team and influential cross functional leadership.
*   Growth Mindset - Ability to adapt to changing market conditions and business priorities and demonstrated commitment to continuous learning and improvement
*   Strategic Problem Solver - Ability to ask the right questions, challenge the status quo, diagnose complex situations and anticipate future challenges for long term risk management and success.
*   Commercial Acumen - understand and apply business and financial principles to make sound decisions with ability to understand and apply market context to contribute to Employment Hero and our Partners success.
*   Analytical - Supporting claims with facts, data and reasoning
*   Storytelling / Communication - Expressing thoughts and information clearly while focusing on the essential message for engaging and compelling storytellingInfluence
*   Build credibility by demonstrating expertise and trustworthiness

**What We Can Offer**

At Employment Hero, we don't just talk about a better way to work - we live it. Joining Employment Hero means

*   You will work remotely, with the flexibility to own your time and impact
*   You will access cutting-edge tools to amplify your work, knowledge and outputs
*   You'll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life
*   You'll own ESOP (employee share options) in one of the world's fastest-growing tech companies
*   You'll also have access to a wide range of benefits that includes - a very generous paternity leave policy, subsidised egg freezing (so you can make the choice that's right for you, on your terms), a WFH office expense budget, and outstanding learning & development opportunities

At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here employmenthero.com/legals/applicant-policy/

Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.

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