Onboarding Associate

Position DescriptionTitle: Onboarding Associate

Reports to: Onboarding Manager

Salary Range: $55,000-$65,000 annually with potential for annual bonus based on firm profitability and employee performance.

Benefits:

• Medical, Dental, and Vision insurance: 80% employer paid premiums for employee and 50% employer paid premiums for dependents. Two plan options: High deductible with HSA and low deductible plan.
• 100% employer paid premium for Group Term life, voluntary employee paid life and AD&D Insurance.
• 401(k) with 100% company match up to 4% with both Traditional and Roth options.
• Voluntary long-term Disability Insurance.
• Paid time off: 17 days annually for new hires, two half-days per month, 10 holidays plus 1 floating holiday, birthday leave, bereavement leave, 16 hours per year of volunteer leave.
• 100% remote work schedule.
• Certification and designation sponsorship, tuition reimbursement up to $5000 annually.
• Additional benefits: fitness membership reimbursement, internet reimbursement, one month paid sabbatical after 5 years of employment, employee home loan program, donation matching, recognition program, employee referral bonus, and company events.

NWAM, LLC dba Northwest Asset Management is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. Diverse and inclusive teams have a positive impact on the services we provide our clients and advisors. We embrace and encourage our employees’ difference in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. Military veterans and spouses are highly encouraged to apply.

NWAM, LLC dba Northwest Asset Management is an SEC Registered Investment Adviser.

Job Summary

The Onboarding Associate will be responsible for supporting the Onboarding Manager in all aspects of the onboarding process of new advisors and their clients. This individual will work closely with advisors to ensure a smooth transition and onboarding of their clients and book of business. The Onboarding Associate will specialize in the administrative process of onboarding advisors and assist the Onboarding Manager in transitioning advisors to the respective teams.

Duties and Responsibilities

• Assist Onboarding Manager with advisor phone calls, emails and tasks
• Participate in team transition calls
• Perform NIGO resolutions in a timely manner and reach out to advisors as necessary
• Maintain open communication between Onboarding team and other departments
• Prefill documents and send out DocuSigns ensuring accurate completion
• Work in Excel to bulk prefill documents
• Follow-up on documents sent via DocuSign
• Send out alerts from custodians to advisors and staff
• Answer phone calls
• Process assigned tasks in a timely manner
• Assist with onboardings of new advisors
• Work directly with custodians and service teams to ensure accurate processing of documents submitted
• Other responsibilities as assigned.

Requirements and Qualifications

• Bachelor’s degree from an accredited college or university.
• Prior investment industry experience preferred.
• Securities Industry Essentials (SIE) or ability to obtain within 6 months.
• Solid strategic thinker and problem solver.
• Strong organizational and project coordination skills with the ability and experience to handle and prioritize multiple assignments and conflicting deadlines, while providing a high level of client service.
• Ability to work effectively under pressure with tight deadlines, with attention to detail, and the ability to handle conflict and negotiate resolution.
• Ability to be responsible for confidential and time sensitive material.
• Proficiency with windows-based software (e.g. Word, Excel, and PowerPoint) and Outlook is required.
• Excellent written and verbal communication skills – clear, concise and organized.
• Ability to work in a team-based environment, proactively covering and sharing task responsibilities with other team members.
• Be self-motivated, show initiative and creativity in all aspects of work (e.g. creating new methods to streamline tasks).
• Work independently with little supervision and know when to ask for guidance, clarification, and assistance.
• Possess a high level of professionalism, confidentiality, discretion and judgment.
• Team player, with strong coaching and listening skills
• Desire/ability to work successfully in a small company environment