Employer Industry: Human Resources Services Why Consider This Job Opportunity

• Salary up to $23.00/hr
• Comprehensive benefits package including medical, dental, vision, and 401(k) retirement plan
• Fully remote position offering flexibility in work environment
• Opportunity to gain valuable corporate and HR-related experience
• Supportive and collaborative team dedicated to employee services
• Chance to build customer trust and make a positive impact on employee experiences

What To Expect (Job Responsibilities)

• Take ownership of employee contacts, ensuring high-quality resolution of inquiries
• Handle inquiries via phone, chat, and emails as the first point of contact for Leave and Disability-related issues
• Build customer trust through empathetic conversations and personalized case management
• Respond to employee-impacting issues during leave events with proper communication
• Collaborate with partner teams to resolve cross-functional issues and update policies

What Is Required (Qualifications)

• Experience in customer service and support via phone and chat
• Proficiency in HR practices and strong communication skills
• Ability to empathize with employees and manage confidential information
• Detail-oriented with strong analytical and problem-solving skills
• Experience in a fast-paced environment managing customer contacts

How To Stand Out (Preferred Qualifications)

• Demonstrated ability to adjust to changing workloads
• Experience dealing with sensitive employee information and inquiries

HumanResourcesRemoteWork #EmployeeServices #CareerOpportunity #CustomerService We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.