This is a Fully Remote Job
About Our Client:
The organization operates in the technology and services sector, focusing on helping local businesses navigate and succeed in their markets. It addresses challenges local businesses face by providing tools and support to understand market dynamics, optimize marketing efforts, and enhance customer experiences. The company combines AI technology with local expertise teams to support customer success and delivers integrated solutions including SEO, reviews, advertising, email marketing, chat and messaging, social media, websites, lead management, and appointment scheduling.
About the Opportunity:
The TRAINING SPECIALIST role is centered on designing, delivering, and improving enablement programs for Customer Success teams, primarily targeting onboarding and skill development for Marketing Assistants and Account Managers. This position ensures client-facing team members quickly and consistently acquire necessary knowledge of the technology suite, client communication standards, and digital marketing fundamentals, thereby supporting effective customer engagement and service delivery.
Responsibilities:
- Deliver onboarding and skill-training programs for customer-facing roles covering communication, service standards, tools, and turnaround expectations.
- Facilitate training sessions both in person and virtually using established techniques.
- Develop and update training materials and job aids related to the technology suite and digital marketing channels.
- Manage learning paths within the LMS, including scheduling, enrollment, and tracking completion.
- Collect and analyze feedback, assessments, and quality metrics to inform program improvements.
- Contribute to the enablement content library and recommend updates to existing materials.
- Collaborate with account managers, directors, leadership, and support teams to keep training content aligned with evolving tools and processes.
- Build foundational knowledge of account management and customer success best practices.
Requirements:
- Bachelor’s degree in Business, Marketing, Communications, Education, or related field, or equivalent practical experience.
- Minimum of 2 years’ experience in Enablement, Training, Account Management, Customer Success, or Learning & Development, preferably within digital marketing or SaaS environments.
- Proficiency with LMS platforms, Zoom, Google Workspace, and MS Office 365; familiarity with CRM and customer success tools is advantageous.
- Knowledge of digital marketing channels such as SEO, paid media, social, and content marketing, along with client service workflows.
- Strong facilitation and presentation skills.
- Effective written and verbal communication, organizational abilities, and a collaborative, proactive approach.
Pay Range and Compensation Package:
- The base salary range is $70,000 to $80,000, exclusive of fringe benefits, with final compensation based on location, skills, education, experience, and internal equity considerations.
- Incentive compensation may be available through discretionary bonuses or commissions.
Benefits & Perks:
- 100% employer-paid medical, dental, and vision insurance.
- Flexible paid time off.
- Paid parental leave.
- Paid cell phone and service.
- Remote office allowance.
- Professional development and training courses.
- Regular manager check-ins focused on performance and career growth.
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.