Senior Customer Success Manager

About Our Client

Our client provides a fast, free, and flexible way to send bulk payouts to people in over 200 countries. Thousands of companies have sent over $1 billion, saving significant time on average. The organization is intentional about making work more efficient, flexible, and fulfilling, fostering a fully remote, high-documentation, low-meeting culture. This approach allows more time for what matters in both professional and personal life.

Customers, including marketers, UX researchers, HR teams, and nonprofits, find the platform quick and easy to use. Despite its user-friendliness, there is considerable complexity under the hood, involving numerous redemption options and banking infrastructure, presenting an engaging challenge. The company is profitable and growing without outside investors.

About the role

Our client is seeking a Senior Customer Success Manager to drive growth and retention across enterprise accounts. In this role, the individual will own the complete customer lifecycle, from onboarding through renewal and expansion, while serving as a trusted advisor for clients.

Key Responsibilities

• Own a portfolio of enterprise accounts, conducting strategic business reviews and proactively managing account health to maximize retention and satisfaction.
• Lead end-to-end onboarding for new enterprise clients, coordinating cross-functional teams and ensuring seamless program launches.
• Drive revenue growth through strategic upsell and cross-sell initiatives, managing contract negotiations and securing long-term partnerships.
• Act as the voice of the customer internally, collaborating with Product to influence roadmap decisions.

Required Qualifications

• 5+ years of experience in Customer Success or Account Management, with 2+ years focused on enterprise accounts.
• Proven track record of managing complex client relationships and driving measurable retention and expansion outcomes.
• Experience at a high-growth B2B startup is strongly preferred.
• Strong analytical and problem-solving abilities with attention to detail.
• Excellent communication skills with the ability to build rapport at all levels of an organization.

You'll thrive here if you're

• Strategic yet execution-focused, able to see the big picture while managing day-to-day client needs.
• Naturally empathetic with both customers and internal stakeholders.
• Self-motivated and autonomous with the ability to manage multiple priorities in a fast-paced environment.

Why work with us

• You'll work at a company growing quickly yet sustainably. The organization is profitable with plenty of opportunity ahead, which is good news for career growth.
• Competitive pay, equity, and benefits. The base salary for this role is $180,000 - $220,000.
• The company is remote. Work from wherever you want in the Americas.
• Opportunity to work with smart people and experience a great culture.

Compensation

$180K – $220K • Offers Equity

Note:

“We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. Swooped helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS.”