Account Manager

At Catapult, we are currently searching for an Account Manager to join our organization. While this is a remote-first role, travel to prospective member sites, conferences, meetings, and other events are required.

ABOUT CATAPULT:

Catapult's team of seasoned HR and business professionals helps employers address immediate and long-term challenges with expertise, resources, data-driven insights, and a dynamic member community. As an employer's association, Catapult facilitates peer-to-peer connections among members to support the broader business community and acts as an employer advocate on governmental standards and regulation. Catapult actively collects and analyzes salary, benefits, and policy data to issue business intelligence that helps employers compete for, attract, and retain top talent.

One of our top goals is to make Catapult an amazing workplace rooted in our core values of Innovation, Integrity, Community, Excellence and Service. We don't just talk about these values; we work hard to live them every day.

Account Manager (Client Growth & Retention)

Be the trusted partner. Grow lasting relationships. Drive real impact.

At Catapult, we help employers navigate today’s most complex HR challenges with confidence. As an Account Manager, you’ll play a critical role in that mission—owning post‑sale relationships, deepening client engagement, and ensuring our members see Catapult as an indispensable strategic HR partner. This is not a reactive support role. This is a relationship‑driven, revenue‑impacting position for someone who thrives on building trust, spotting opportunity, and turning insight into action.

What You’ll Do

As our Account Manager, you’ll serve as the primary owner of the client relationship after the sale—cultivating long‑term partnerships that drive value for both our members and Catapult.

Client Relationship Ownership

• Act as the main point of contact for post‑sale clients, guiding them through every stage of the membership journey
• Lead monthly check‑ins, Quarterly Business Reviews (QBRs), and annual renewal conversations
• Build strong, multi‑threaded relationships across HR, Finance, Legal, and executive leadership
• Position Catapult as a trusted advisor and strategic extension of the client’s HR team

Membership Utilization & Retention

• Manage a portfolio of 75–100 Tier A & B accounts, with opportunity to scale as the business grows
• Monitor usage of membership features and Subject Matter Expert (SME) hours to ensure high engagement
• Identify early churn risks and intervene proactively
• Educate clients on underutilized services and upcoming capabilities to reinforce value

Revenue Expansion & Growth

• Identify upsell and cross‑sell opportunities by uncovering gaps in HR strategy, compliance, or talent needs
• Collaborate closely with SMEs to develop tailored proposals
• Lead expansion conversations, negotiate terms, and close upsell opportunities
• Convert one‑off projects into long‑term or higher‑tier memberships

Internal Collaboration & Operational Excellence

• Partner with AEs, BDRs, SMEs, and Strategic Account Managers in weekly account health standups
• Maintain accurate, detailed CRM documentation (Salesforce experience preferred)
• Own the renewal process from start to finish, ensuring accuracy and timeliness
• Work with Marketing to support account growth through targeted campaigns and content

Data‑Driven Account Management

• Track account performance using Catapult’s Account Health Score framework
• Analyze utilization, engagement, expansion velocity, and relationship depth
• Develop and execute recovery plans for at‑risk accounts
• Deliver insights that inform strategic account planning

What You Bring

• Proven experience as an Account Manager or similar role, with a strong focus on retention and growth
• Consultative sales mindset with experience driving upsells, renewals, and long‑term value
• Ability to manage a large, complex book of business with exceptional attention to detail
• Strong negotiation skills and confidence leading renewal and expansion conversations
• Excellent communication skills with the ability to engage stakeholders at all levels—from individual contributors to the C‑suite
• Analytical mindset with comfort using data to guide strategy and decision‑making
• Experience with CRM tools (Salesforce strongly preferred)
• Resilience, persistence, and a member‑first mentality
• Alignment with Catapult’s core values: Innovation, Integrity, Community, Excellence, and Service

Why Join Catapult?

At Catapult, you’re not just managing accounts—you’re helping organizations become better employers. You’ll join a collaborative, high‑growth environment where your ideas matter, your relationships make an impact, and your success directly fuels our members’ success.

If you’re energized by relationship ownership, strategic problem‑solving, and growing value over time, this is the role for you.