About the Company
The client is a leading global natural resources organization operating in the mining and materials industry. Its operations support the production of essential materials used across infrastructure, technology, manufacturing, and energy.
About the Role
The client is seeking an HR Leave Management Representative (LOA Administrator) for a contract assignment supporting its Human Resources team through January 2027. This role focuses on helping employees navigate leave-related processes while managing case documentation, employee communications, compliance requirements, and confidential information.
The successful candidate will work with employees, internal HR partners, and external service providers to ensure leave cases are managed accurately, consistently, and within established service timelines.
Key Responsibilities
- Administer employee leave cases by explaining applicable leave types, employee responsibilities, required documentation, and available resources.
- Manage ongoing case communications by phone and email, providing timely updates and ensuring required information is received and documented according to established procedures.
- Maintain accurate leave records by updating case management systems, coding employee time appropriately, and coordinating information with HR, Safety, and external leave or benefits administrators.
- Support daily leave-management operations by monitoring shared inboxes, assisting with workers' compensation-related intake, and providing team coverage when needed.
- Research and resolve employee inquiries, identify potential issues, minimize unnecessary escalations, and recommend improvements to leave-management processes and service delivery.
Required Qualifications
- At least two years of experience in Human Resources, leave administration, disability management, or a related HR environment, or a bachelor's degree in Human Resources, Business Administration, or a related field.
- Strong written and verbal communication skills, with the ability to provide professional customer service when addressing sensitive or complex employee situations.
- Exceptional attention to detail and the ability to protect confidential information, maintain accurate records, and manage a high volume of work while meeting established service levels.
- Ability to identify important issues, exercise sound judgment within established guidelines, work effectively under supervision, and stay organized in a fast-paced administrative environment.
- A private, professional home workspace suitable for confidential employee discussions and administrative responsibilities.
Preferred Qualifications
- Working knowledge of the Family and Medical Leave Act (FMLA), Short-Term Disability (STD), Long-Term Disability (LTD), Workers' Compensation, Military Leave, and Personal Leave is highly preferred.
Location and Work Arrangement
- Work Arrangement: Remote within the United States, subject to applicable state employment restrictions.
- Candidates residing outside Arizona may be considered depending on their state of residence and business requirements.
Compensation and Employment Details
- Hourly Rate: Up to $29 per hour.
- Employment Type: Contract.
- Assignment Duration: Through January 2027.
Work Authorization
U.S. citizens, Green Card holders, and candidates authorized to work in the United States for any employer will be considered.