HR Generalist

About The Company

TixTrack is a dynamic and innovative company dedicated to providing superior ticketing solutions for performing arts and cultural institutions. With a focus on modern technology, elegant design, and attentive listening, TixTrack aims to enhance the experiences of both organizations and their audiences. Headquartered in the vibrant Broadway Theatre District of New York City, the company has established a strong presence across the United States and the United Kingdom. TixTrack's team comprises highly motivated professionals committed to excellence, collaboration, and continuous improvement. The organization fosters a culture of innovation, diversity, and inclusion, supporting its employees through virtual events, regional meetups, and a flexible work environment. As a growing company in the software development industry, TixTrack values talent, creativity, and a customer-centric approach to deliver impactful solutions.

About The Role

The HR Generalist at TixTrack plays a vital role in supporting the company's human resources functions, reporting directly to the Vice President of Human Resources. This full-time, remote position is based in the Greater Orlando area, with expectations for occasional in-person meetings and potential future hybrid work arrangements. The HR Generalist will be responsible for managing day-to-day HR operations, including recruitment, onboarding, compliance, employee engagement, benefits administration, performance management, and record keeping. This role requires a proactive and detail-oriented professional who can handle multiple priorities with confidentiality and professionalism. The successful candidate will contribute to the development and implementation of HR policies, support employee lifecycle processes, and ensure compliance with relevant laws and regulations. The position offers an excellent opportunity to influence organizational culture, enhance employee experience, and support business growth through effective HR practices.

Qualifications

• Bachelor’s degree in Human Resources, Business Management, or a related field
• Minimum of 3 years of progressive HR experience, preferably in a small to mid-sized growth-oriented business
• Experience in recruitment, compliance, training, benefits administration, onboarding/offboarding, and policy management
• SHRM-CP or SHRM-SCP certification (or equivalent) is highly preferred
• Strong knowledge of HR policies, employment laws, and best practices across US and UK jurisdictions
• Proficiency with HRIS systems and talent management tools
• Excellent organizational, communication, and interpersonal skills
• Ability to handle sensitive information with discretion and maintain confidentiality
• Strong problem-solving skills and attention to detail
• Ability to work independently, manage multiple projects, and meet deadlines under pressure

Responsibilities

• Assist in administering and executing HR programs throughout the employee lifecycle, including recruitment, onboarding, benefits, leave management, and performance reviews
• Develop, implement, and update HR policies, procedures, and training materials to ensure compliance and best practices
• Coordinate onboarding activities, facilitate orientations, and support pre-boarding and offboarding processes
• Support employee engagement initiatives, including remote, hybrid, and in-person activities
• Maintain accurate HR data and records within HRIS and personnel files
• Respond to employment inquiries and provide guidance to employees and managers, escalating complex issues to the VP, Human Resources
• Assist in recruitment efforts by screening candidates and managing the interview process
• Develop and oversee compliance tracking systems for international operations, ensuring adherence to applicable laws
• Support change management initiatives, program development, and employee engagement strategies
• Stay current with HR trends, legal requirements, and technological advancements to improve HR practices
• Participate in special projects and perform other HR-related duties as assigned

Benefits

• Competitive annual salary range of $55,000 – $70,000, commensurate with experience
• Performance-based annual bonus eligibility
• 100% paid medical, dental, and vision insurance for employees and dependents, including HSA options with employer contributions
• Company-paid life insurance coverage
• Traditional and Roth 401(k) retirement plans with company matching
• Paid parental leave to support work-life balance
• Opportunities for professional development and learning with company reimbursement programs
• Potential for working abroad and flexible remote work arrangements
• Paid volunteer days and flexible scheduling to promote community involvement and personal well-being
• Up to $300 equipment reimbursement for hybrid setup to support a productive home office environment
• Generous paid time off and holiday schedule to encourage rest and rejuvenation

Equal Opportunity

TixTrack is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, color, religion, marital status, age, national origin, sexual orientation, gender identity, veteran status, or any other protected characteristic under federal, state, or local law.