This is a Fully Remote Job
About Our Client:
The organization operates within the mental health telehealth industry, addressing the challenge of providing accessible and quality mental healthcare. It supports over two million users by delivering therapy and wellness services remotely, aiming to increase the reach and impact of mental health support.
About the Opportunity:
The SENIOR TRAINING SPECIALIST role is focused on developing and delivering training programs that enhance employee performance and operational excellence within Client and Provider Support teams. This position is key to ensuring continuous improvement in training curricula and facilitating learning experiences that align with business goals. By supporting effective training, this role contributes directly to the organization's mission of expanding quality mental healthcare access.
Responsibilities:
- Design and maintain comprehensive training programs including onboarding, role-specific, and ongoing development.
- Develop engaging learning materials in various formats such as eLearning, instructor-led sessions, and job aids.
- Apply adult learning principles to ensure training accessibility and effectiveness.
- Facilitate live and virtual training sessions and provide support during new hire integration.
- Manage training logistics, including LMS enrollment, tracking, and documentation.
- Analyze training data to evaluate effectiveness and identify improvement areas.
- Maintain skill assessments and matrices to guide curriculum updates and employee growth.
- Collaborate with leadership and subject matter experts to align training with organizational needs.
- Support adoption of new processes and system changes through targeted training.
- Contribute to the development of training standards and best practices.
Requirements:
- Bachelor’s degree in Instructional Design, Education, Communications, Learning & Development, or related field, or equivalent experience.
- 3 to 5+ years of experience in instructional design, training, or learning and development.
- Proficiency in designing and delivering training for adult learners, including eLearning and instructor-led formats.
- Experience with eLearning authoring tools and Learning Management Systems.
- Strong facilitation, communication, project management, and organizational skills.
- Ability to translate complex information into clear learning experiences.
- Data-driven approach to training evaluation and enhancement.
Pay Range and Compensation Package:
- The base salary range for this role is between $70,000 - $80,000 per year, determined by experience, skills, education, and certifications.
Benefits & Perks:
- Comprehensive Medical, Dental, and Vision plans
- Pre-tax benefits including HSA and FSA
- 401(k) Retirement Savings Program with matching up to 4%
- Voluntary benefits such as disability and life insurance
- Monthly Wellness Stipend
- Paid Time Off and a Remote First working environment
- Regular team events including wellness workshops and team building
- Access to company mental health products and discounts for household members
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.