Business Operations Manager

Swooped is a Talent Platform (not a staffing agency). We are not the employer for this role and do not make hiring decisions. Clicking "Apply" takes you to Swooped to review the role and hiring company details.

About the Opportunity

The company is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. It makes it possible for businesses of all sizes to recruit, pay, and manage international teams. With core values at heart and a future-focused work culture, the team works tirelessly on ambitious problems, asynchronously, around the world. Team members work from 6 different continents, and all positions are fully remote.

With Innovation as one of the core values, automation and AI capabilities have been built into the requirements for every role.

The organization encourages every member of the team to bring their talents, experiences, and culture to the table to help build the best-in-class HR platform.

If you are energetic, curious, motivated, and ambitious, be part of this world. Apply now and define the future of work!

What this job can offer you

This is an exciting time to join the organization and make a personal impact in the global employment space as a Business Operations Manager in EOR Business Operations.

As a dynamic, curious, and energetic professional, you will help improve how EOR Operations runs end-to-end by driving cross-functional clarity, operating mechanisms, and delivery support across domains. You will partner with senior leaders and stakeholders across EOR Ops and beyond to enable scalable execution, measurable outcomes, and strong adoption of changes that span multiple teams.

What you bring

• Demonstrated experience in business operations, program/project management, operational excellence, or a similar cross-functional role (ideally in EOR Operations or an adjacent operating environment).
• Strong project management skills and the ability to take ambiguous, multi-stakeholder work from problem definition through delivery, adoption, and measurement.
• Ability to facilitate alignment across teams with differing priorities and influence outcomes without direct authority.
• Thoughtful use of AI to improve personal workflows and incorporation into solution design where it meaningfully increases quality, speed, or clarity.
• Comfort working with operational metrics and reporting (e.g., Sigma, Zendesk, Google Sheets) and the ability to translate data into clear insights and recommendations.
• Clear writing and a default to transparent, effective async communication with peers and stakeholders.
• Proactive, structured, and able to self-direct with high ownership and follow-through.
• A passion for improving systems and ways of working, with prior examples of making processes faster, clearer, and more scalable.
• Ability to move quickly but with intention, demonstrating strong judgment about trade-offs, risk, and when escalation is needed.

Key Responsibilities

• Lead cross-functional projects from ideation to execution, including requirements gathering, scope definition, milestone planning, stakeholder updates, adoption, and impact measurement.
• Identify systemic operational gaps across EOR domains and coordinate remediation with accountable owners and partners, ensuring changes do not create downstream manual work or unintended side effects.
• Drive cross-domain visibility and alignment across EOR Operations by maintaining clarity on initiatives, dependencies, risks, and decisions.
• Identify and implement AI-enabled improvements to EOR operating mechanisms, ensuring accuracy, security, and measurable impact.
• Facilitate prioritization and sequencing for work that spans multiple EOR domains, regions, or creates cross-functional handoffs; establish lightweight governance and escalation paths for prioritization conflicts.
• Own recurring reporting inputs (efficiency, quality, throughput, risk signals) and convert insights into clear recommendations and follow-through with accountable owners.
• Establish and continuously improve EOR-wide operating mechanisms (intake/routing, handoffs, escalation paths, documentation standards, and reusable SOP patterns) to reduce misrouting, duplication, and stalled work.
• Support audit and compliance program management for cross-functional efforts (evidence gathering, stakeholder alignment, remediation tracking).
• Partner effectively with Product/Engineering, Legal, Customer Success, Finance, and EOR Ops leadership to align on cross-domain operational requirements and enable smooth execution across multiple surfaces (e.g., Payroll + PEO + EOR).
• Flex to any project work as required by the business needs within EOR Operations.

Compensation and Benefits

The company's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which it operates. It does not agree to or encourage cheap-labor practices and therefore ensures to pay above in-location rates. The hope is to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

Salary bands may seem wide due to international operations and a globally distributed workforce. Geo ranges are used to consider geographic pay differentials as part of the global compensation strategy to remain competitive in various markets while hiring globally.

Salary ranges are determined by role, level, and location, and job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

The annual salary range for this full-time position is $36,900—$83,050 USD.Benefits

• Work from anywhere
• Flexible paid time off
• Flexible working hours (async work)
• 16 weeks paid parental leave
• Mental health support services
• Stock options
• Learning budget
• Home office budget & IT equipment
• Budget for local in-person social events or co-working spaces

How you’ll plan your day (and life)

Work is async, meaning you can plan your schedule around your life and not around meetings.

You will be empowered to take ownership and be proactive. When in doubt, you will default to action instead of waiting. Life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

If that sounds like something you want, apply now!

The hiring company is an equal opportunity employer committed to building a diverse and inclusive team.