Onboarding Administrator

What Do We Do At Slick?

The typical salon booking experience hasn’t changed since the 1960s. In 2025, 55% of salons still use Pen & Paper to run their business. 15% of bookings are made online. Compare that to how you book taxis, hotels & restaurants!

At Slick, we have built a booking platform for the 21st century. With our partners at L’Oréal and Founders Factory, we are on a mission to change the way the UK hair & beauty salon industry works and transform the booking experience for millions of clients. In less than 8 years, we now have Top 10 market share and are well on our way to our goal of becoming the UK #1. We are looking for people to join us on this journey, we want you!

The Role

We’re looking for a detail-oriented, data savvy individual who can jump straight into our Onboarding team. You understand people and business: you relate well to small business owners.

You will have a key role as the first contact point for new customers joining Slick. Your primary responsibility will be to onboard them onto our platform by setting up their account and assisting the team importing any client data they’re moving over from their previous system.

Reporting to our Onboarding & Operations Manager, this role requires someone who is a fast learner & has a high attention to detail. Excellent customer communication skills are required as well as being comfortable processing excel data sheets & prioritising your workload in a fast paced environment.

As well as your onboarding responsibilities, you’ll also support wider operational tasks, such as maintaining CRM data integrity and managing hardware orders..

Key Responsibilities

It’s a super-varied role where no two days are the same!

• Customer Communication: Lead the Partner on the onboarding journey, managing expectations, risks and ultimately accurate go live dates. Confidently communicate the onboarding plan and requirements and be able to clearly articulate the benefits of Slick to a prospective partner and answer their questions about our platform.

• Onboarding Administration: Understand our Partners’ business requirements, before setting up their account using the data they have provided to support a seamless onboarding experience. Oversee CRM data clean-up and ensure records are complete and up to date.

• Data migration: Support the transfer of customer data from previous systems including the extraction/ reformatting and importing customer data and appointment transfer. Customer data responsibilities require a high level of excel knowledge (ability to manipulate excel using formulas required) and exceptional attention to detail.

• Pipeline Management: Liaise closely with the Onboarding Manager and Area Sales team to ensure accurate account setup and achievement of go live deadlines.

SlickPay Hardware Onboarding: Invoice and order Hardware for customers requiring card machines for SlickPay (our in house payment system) and register the devices to their account to facilitate an easy transition from their current payment provider.

Skills/Requirements

We need a ‘Completer-finisher’ who approaches their role in a highly organised manner. You need to be comfortable manipulating data and using your initiative to solve problems.

• Highly proficient excel user (comfortable with formulas and functions such as Vlookups, merging duplicates etc)
• Must be exceptionally organised with attention to detail
• Ability to be proactive and multi-task managing high volumes of customers whilst prioritising tasks ensuring training deadlines are met
• Team player who is a fast learner
• Good communication and interpersonal skills. Friendly and confident telephone manner
• Resilient individual who is a problem solver
• Hustle. We work to get things done. Can you hustle at work? It’s one of our core values.
• Fun: No grey suits here! We are a young dynamic team and it’s a fun, creative industry so let’s enjoy this adventure and have a good time.

Benefits

• Annual base salary of £25,000-£27,000 based on a 40 hour 5 day working week. We are open to a 4 day arrangement if that would suit a candidate better.
• Company laptop
• 10 Work From abroad days. Terms apply.
• 25 days + bank holidays annual leave + 1 extra day on your birthday
• Company pension
• Bring your dog to work 🐶
• Remote role or we have shared working space in Central London office with all amenities and company social budget for lunches, nights out and the odd treat in the office!

Equal Opportunity Statement

At Slick, embracing diversity in all of its forms and fostering an inclusive environment for all people to do the best work of their lives with us.

We're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.