SummaryWe are seeking an experienced HealthRules Payor (HRP) Trainer to support operations and enterprise users through system training and go-live activities. This consultant will play a key role in delivering structured training programs tied to HealthRules Payor across claims, operations, finance, and related functional areas. This role requires deep functional understanding of HRP workflows and the ability to translate complex system functionality into clear, operationally focused training.Responsibilities
- Deliver engaging instructor-led training sessions, both virtually and onsite, for various teams including Claims Operations, Configuration and Operations, and Finance.
- Implement a comprehensive multi-tier training model featuring eLearning modules, self-guided training, Desk Level Procedures (DLPs), and interactive sessions.
- Collaborate with internal Subject Matter Experts (SMEs) to review and enhance existing training materials, ensuring alignment with operational needs.
- Contribute to the development of training materials that align with key implementation timelines and project milestones.
- Provide essential support during go-live and post-go-live phases, including occasional after-hours assistance.
- Support a wave-based deployment strategy to ensure smooth transitions and optimal system utilization.
- Proven experience in delivering structured training programs, particularly within the healthcare or insurance sectors.
- Deep functional understanding of HealthRules Payor workflows and the ability to simplify complex system functionalities for diverse audiences.
- Strong collaboration skills to effectively partner with internal stakeholders and SMEs.
- Excellent communication and presentation skills, with a focus on clarity and engagement.
- Ability to adapt to changing environments and manage multiple priorities effectively.