Human Resources Generalist

Job Title: HR Generalist (HRG)

Reports To: Field HR Manager

FLSA Status: Salary Exempt

Role Type: Full-Time

Work Location: Field Remote

Working Hours: Regular hours are Monday through Friday 9:00 am – 5:00 pm

Company Summary: Refuel Operating Company, LLC (“Refuel”) is a fast-growing convenience store and fuel operator dedicated to providing great service, fresh food, and a welcoming experience for every guest. Backed by strong growth and a people-first culture, Refuel offers team members the opportunity to build rewarding careers in a supportive environment that values integrity, teamwork, and community. Whether in our stores, offices, or field operations, we empower employees to grow with us, contribute to our success, and make a positive impact in the communities we serve.

Job Summary: The HR Generalist (HRG) supports store-level operations and organizational HR functions to drive compliance, employee engagement, and retention strategies. This role involves a combination of remote and field work within the assigned market, ensuring consistent support for both employees and management.

Job Duties and Responsibilities:

Human Resources

• Process payroll and manage time dashboards to ensure accurate reporting and payments.

• Conduct investigations, document findings, and manage unemployment claims as needed.

• Maintain and update employee records, ensuring compliance with all legal and organizational standards.

• Schedule and conduct monthly one-on-one meetings with District Managers to support performance development.

• Adhere to the Company’s established policies and procedures as outlined in the Employee Handbook.

• This description reflects management’s assignment of essential functions: it does not prescribe all tasks that may be assigned.

Field Responsibilities

• Conduct field visits to store locations a minimum of three days per week.

• Facilitate employee training initiatives, ensuring consistent onboarding processes.

• Develop and implement employee engagement and retention strategies.

• Analyze employee turnover trends and collaborate with store management to address root causes.

Compliance and Administration

• Ensure adherence to labor laws, company policies, and safety protocols.

• Manage referral bonus programs, retroactive pay adjustments, and expense reports.

• Support employee status changes, including transitions between full-time and part-time roles.

Employee Development and Recognition

• Facilitate annual performance review processes for employees.

• Recognize and reward employee contributions in alignment with company values and objectives.

• Provide coaching and development to store managers and team members.

Financial and Operational Impact

• Collaborate with field and office teams to ensure HR processes align with company goals for profitability, efficiency, and employee satisfaction.

Knowledge, Skills, and Abilities: An ideal candidate will have experience with or understanding of:

• Strong understanding of human resources principles, including employee relations, compliance, and payroll management.

• Exceptional organizational and problem-solving skills.

• Proficiency in HR software systems and payroll tools.

• Excellent communication and interpersonal abilities, with the ability to engage with a diverse workforce.

• Ability to manage multiple priorities effectively in a fast-paced environment.

Education and Experience: An ideal candidate will have the following education and experience:

• Proven experience in HR roles, preferably within the retail or service industry.

• Bachelor’s degree in HR, Business Administration, or a related field (preferred).

Working environment and physical requirements:

• Must be able to lift 25 pounds at times.

• Position is remote but requires residence and active engagement within the assigned market.

• Field Work: Includes frequent travel to store locations within the market (minimum three days per week).

• Prolonged periods of sitting at a desk and working on a computer.

• Ability to stand for extended periods during store visits and travel as required.

Travel:

• Must be able to travel up to 80%.

• Ability to travel frequently within the assigned market for field responsibilities.

At-Will Employment: This position is at-will, which means that either the employee or the Company may terminate employment at any time, with or without advance notice, and with or without cause.

EEO Statement: Refuel is an equal opportunity employer to all applicants and team members. Refuel does not unlawfully discriminate on the basis of race, color, creed, religion, gender (including pregnancy, childbirth or related medical conditions), national origin, ancestry, age, physical or mental disability, medical condition including genetic characteristics, or any information- based on genetic background, family-care status, veteran status, marital status, sexual orientation, gender identity or gender expression where a person’s gender-related appearance and behavior may not be stereotypically associated with the person’s assigned sex at birth, or any other consideration made unlawful by federal, state, or local laws. The job duties, responsibilities, requirements, and aspects stated in this job description are not meant to be exhaustive. Additional job duties not listed here may be required. Further, the Company may change or add the job duties, responsibilities, requirements, and aspects listed here at any time in its sole and final discretion.