Financial Operations Manager

Who we are Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution. Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally – Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees. The EH Way At Employment Hero, we’re proud of our unique DNA, which we call The EH Way. 1. We are Mission First – everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission 2. We are Remote First – we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy 3. We are AI First – we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale 4. We are Apolitical – we do not take a position on political or social topics, unless it relates to our Mission 5. We Live by Our Values – we role model our values 100% of the time 6. We Expect High Performance – we set a high standard and we’re not satisfied with being average This role We are seeking a strategic and results-driven Financial Operations Manager to take full ownership of the financial operations for our rapidly growing Employer of Record (EOR) division – known as Global Teams (GT). This leader will ensure operational excellence today, while also driving the process improvements and changes necessary to scale for tomorrow. The ideal candidate will have a strong background in EOR or global payroll operations, and a passion for building efficient processes, developing high-performing teams, and ensuring the financial integrity of our EOR service. This is a band new role that requires a leader who is passionate about designing and implementing scalable processes, and a strategic partner to the Global Teams business. You will manage the GT FinOps team, optimising all financial workflows (from payroll funding to client billing), and enhancing the financial customer experience (CX). ResponsibilitiesStrategic Leadership & Team Building

• Lead, mentor, and scale the GT FinOps division, including performance management and reviews.
• Develop and execute the long-term strategy for EOR financial operations, focusing on scalability, efficiency, AI and automation to support hyper-growth.

Process Improvement & Scalability

• Partner with the wider finance team to critically review all existing EOR financial workflows, identify bottlenecks, and map out improvements.
• Actively drive changes and automation projects to enhance efficiency, reduce manual work, and ensure our processes can support future growth.
• Develop and maintain documentation for all key GT FinOps processes.

Financial Operations & Control

• Oversee all financial aspects of the EOR lifecycle, including global payroll funding, client billing and invoicing; including review and approval.
• Ensure 100% accuracy and timeliness of all EOR financial transactions.
• Serve as the senior point of escalation for all complex EOR financial and payroll-related issues.
• Work closely with the Accounting and Reporting teams to ensure integrity of financial records and meeting of compliance deadlines.
• Work closely with Accounts Receivable team to ensure timely cash collection, including resolving client disputes.

Stakeholder & Customer Experience (CX) Management

• Partner with senior leadership (including the Head's of Global Teams, Sales, HR, PeopleOps and Product) to ensure FinOps strategy aligns with business objectives.
• Champion a customer-first mindset, specifically addressing the financial aspects of the customer journey.
• Analyse and improve the EOR client and employee experience as it relates to payroll, billing, and financial inquiries.
• Serve as senior escalation point for the team, key business stakeholders, clients and employees

Who you are To thrive at Employment Hero, you’ll need to embody The EH Way – operating with focus, agility, and an obsession with impact. For this role you will also bring

• CA/CPA or equivalent qualification.
• A hands-on leader who is comfortable diving into the details to solve problems while also managing the team.
• Proven experience in financial operations management, including direct people leadership of at least 6+ years.
• Direct experience in EOR (Employer of Record), PEO, or a complex global payroll environment is strongly preferred.
• Demonstrable experience in driving process improvements and implementing operational change in a fast-paced environment.
• Strong technical understanding of billing, accounts receivable, complex reconciliations, and payroll funding cycles.
• Experience in a high-growth tech or scale-up environment.
• Experience with EH and Keypay software highly desirable.
• Experience working with or supporting Customer Experience (CX) teams in a payroll or billing context.
• Experience with Zendesk or other helpdesk/ticketing system
• Intermediate to Advanced experience with Excel/Google Sheets
• Excellent communication and stakeholder management skills.
• Strong analytical skills and attention to detail.
• Ability to manage multiple priorities with strict deadlines
• Possess excellent decision making and problem-solving skills
• Ability to work autonomously with minimal supervision

What we can offer At Employment Hero, we don’t just talk about a better way to work — we live it. Joining Employment Hero means:

• You will work remotely, with the flexibility to own your time and impact
• You will access cutting-edge tools to amplify your work, knowledge and outputs
• You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life
• You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies
• You’ll also have access to a wide range of benefits that includes: a very generous parental leave policy, subsidised egg freezing (so you can make the choice that’s right for you, on your terms), a WFH office expense budget, and outstanding learning & development opportunities

Are we a match? Think we’re the right match for you? Fantastic — click ‘Apply’ and our Talent Team will be in touch. Candidates are kindly requested to submit their CV in PDF format for review. At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here: https://employmenthero.com/legals/applicant-policy/ We celebrate diverse perspectives and experiences, and we warmly encourage people of all backgrounds and identities to apply.