Payroll Client Advisor

Company Description

Auris™ is a trusted payroll and HR partner for small and medium-sized businesses, offering reliable solutions to handle complex payroll and HR needs effectively. Serving over 50,000 businesses nationwide, Auris combines intuitive technology with personalized human support, enabling leaders to focus on growing their teams and operations. Since joining the Acrisure family in 2025, Auris continues to deliver innovative, seamless, and people-centric technology to help businesses thrive. Learn more about how Auris simplifies payroll and HR management at www.auris.io.

Role Description

This is a full-time remote role for a Payroll Client Advisor. The Payroll Client Advisor will manage relationships with clients by delivering premier customer service, ensuring their payroll and HR needs are met with accuracy and efficiency. Responsibilities include providing personalized solutions, resolving client inquiries, maintaining compliance with payroll regulations, guiding clients on best practices, and effectively collaborating with internal teams to deliver exceptional service.

Qualifications

• Strong Client Relations and Customer Satisfaction skills, with a proactive approach to understanding and fulfilling client needs
• Excellent Communication and Customer Service abilities, ensuring clear, professional, and empathetic interactions
• Familiarity with Insurance, payroll practices, and regulatory compliance, or a willingness to quickly learn these key areas
• Attention to detail, organizational skills, and ability to manage multiple priorities in a dynamic environment
• Proficiency with payroll or HR software is a plus
• Bachelor’s degree or equivalent professional experience in payroll, HR, or related fields
• Commitment to delivering exceptional service and maintaining confidentiality