Application Analyst II

Job Title: Application Analyst II Location: Remote (U.S. Candidates) Work Model: Remote Duration: 3 months (Dec 07, 2025 - Mar 08, 2026) Work Hours: Monday-Friday, 9:00 AM - 5:00 PM (40 hours/week) Pay Rate: USD $32.00 / hr

Position Overview: We are seeking a proactive Application Analyst II to provide Tier 2 and Tier 3 support for a portfolio of medium- to high-complexity applications in a healthcare environment. The ideal candidate will have experience with clinical third-party applications and possess strong analytical, problem-solving, and communication skills.

Key Responsibilities:

• Provide and coordinate resolution of application issues, recommending procedures and controls to prevent recurrence.

• Follow outlined service management processes, including SLA adherence and handling critical application outages.

• Document workarounds, resolutions, and best practices in the knowledge base to improve future issue resolution.

• Provide advanced support for clinical third-party applications such as cardiology, radiology, lab systems, PACS, Sleep Lab (Cadwell), and PFT (Breeze Suite).

• Participate in on-call rotation as needed to provide 24/7 desktop application support.

• Support incident and problem management processes in line with ITIL best practices.

• Collaborate with internal teams to share knowledge and ensure high-quality support.

• Assist in maintaining documentation for technical architecture, functionality, and troubleshooting processes.

Required Qualifications:

• Bachelor’s degree in a relevant field (must provide proof of education).

• Experience with clinical third-party applications in healthcare settings.

• Strong knowledge of ITIL, service management processes, and application support best practices.

• Advanced understanding of Microsoft Office and other back-office systems.

• Excellent problem-solving, analytical, and customer service skills.

• Ability to work independently with minimal supervision.

Skills:

• Application support

• Healthcare systems

• Desktop application support

• ITIL processes

• Service management

• Clinical third-party applications

Work Details:

• Work Model: Remote

• Hours per Week: 40

• Work Timing: Monday-Friday, 9:00 AM - 5:00 PM (CST)

• Start Date: Dec 07, 2025

• End Date: Mar 08, 2026

• Duration: 91 days