People Operations Manager

Join Zepz: Breaking Down Borders, Together..Our Meaningful Mission

At Zepz, we're all about breaking down barriers for our customers and our teammates. Our purpose is deeply personal, we provide a lifeline and deliver opportunities to cross-border communities that need it most through cutting edge finance and tech. Zepz is the power behind WorldRemit and Sendwave, driven by the mission to celebrate the incredible impact migrants have, both at home and abroad. We're not just moving money; we're building a world that truly recognizes and supports global connections.

Who You'll Be Joining

We look for mission-driven builders who thrive in a fast-paced environment connected to a true purpose. We’re an always developing team of experts that enjoy problem solving and bring clarity to tough challenges. At Zepz, we are Relentless Learners, always seeking feedback, and Responsible Owners, treating company resources like your own. We depend on Transparent Communicators who keep the team aligned through open, honest talk.

Our Core Commitments — What We Live By

Our vibrant and truly diverse culture is built on three core commitments, that guide how we work and interact:

• Integrity: We always do the right thing. It’s simple, but it’s the foundation of everything we build for our customers and each other.
• Outcomes: We work for our customers. Their success and prosperity are the results we focus on delivering.
• Velocity: We are fast! We maintain high energy levels and make smart decisions quickly, keeping us nimble and ahead of the curve.

About the role:

The People Operations Manager will manage and continuously develop a team of People Operations Advisers, and is responsible for all People processes within the business. Aligned closely with Payroll, Reward and the Business Partner team, the People Operations Manager will be a reliable partner and collaborator of their peers. A keen eye for detail, a passion for process improvement and the ability to accurately keep a pulse on the needs of the business will be key for this role.

The People Operations Manager will report to the Head of People Operations and assist in ensuring People data and processes are efficient, accurate and cost and time effective.

Reporting to the Head of People Operations, you will:

• Manage the People Operations team (currently a team of three)
• Strive to continuously improve the People Operations function, seeking opportunities for process improvement and efficiency through automation and organisation.
• Be heavily involved in the maintenance and ongoing development of the HRIS system
• Work closely with the Head of People Operations to ensure all People data is accurate and maintained appropriately
• Own the operational day to day activities within People Operations including all People changes and updates.
• Proactively engage with the business on People related matters
• Compliance with Global visa requirements - facing into the operational aspect of this for our people.
• Own automated reporting for the business within the HRIS system with a focus on accuracy and quality reporting content
• Be responsible for People related reporting to Governing bodies e.g. ONS for the UK
• Partner with relevant business units for projects and key deliverables.
• Liaise with auditors as required, providing data and process detail in an accurate and timely manner.

What we’re looking for from you:

• Experience managing a team in a fast paced environment
• Experience using Slack and Google as your primary suite of applications
• An appetite to continuously improve processes
• The ability to communicate effectively at all levels across the business
• The ability to work pro-actively and in a solutions oriented manner
• Experience in a global, high velocity business
• Have the ability to pivot into projects and ‘roll up their sleeves’

Bonus point if you have:

• Have previous experience with HiBob as an HRIS
• Have managed and worked within remote teams

Perks of Joining Our Team:

We believe in empowering colleagues because we genuinely trust our team. Our culture is founded on this high trust, which naturally encourages the high ownership that drives us to meet our shared high expectations and deliver high performance. Our remote-first culture means you have the flexibility to work in your employing country wherever you feel the most focused and productive. This freedom comes with wonderful tailored, location-specific perks designed to support your whole life, not just your work. Think unlimited annual leave , great healthcare benefits, and employee discounts. We want you to thrive and focus entirely on making your biggest impact! In turn, we expect you to bring high ownership and commitment to your work. This is a place where we value trust and high performance, and we'll provide the environment and support needed for you to excel.

If you want to join us in our journey to help break barriers in financial access and improve lives globally, there's no better place or time to join.

Our global team of 800+ people is spread across six continents. We aspire to hire the best mix of people from former Olympians to YouTube influencers and we speak over twenty languages. This incredible diversity isn't a bonus; it's the engine that lets us serve the world.

Ready to Apply? Let’s Go.