Human Resources Assistant

About The Company

For over 60 years, World Market has established itself as a premier retail destination, curating a unique marketplace filled with inspiring finds for home decorators, entertainers, and gifters. Our diverse product offerings include international foods, hand-picked wines and beverages, artisan furniture, and on-trend decor, all curated to provide high-quality items at exceptional values. We pride ourselves not only on our extensive product assortment but also on fostering a culture of diversity and belonging. Our inclusive environment encourages collaboration, open-mindedness, honesty, and respect, enabling our team to thrive and deliver outstanding customer experiences. We are committed to creating a workplace where every individual's contribution and perspective are valued, driving innovation and excellence across all facets of our operations.

About The Role

We are seeking a Human Resources Support Representative to join our dynamic team in a fully remote capacity. In this role, you will serve as the first point of contact for associates across various locations, including the Home Office, Distribution Centers, and Field teams. Your primary responsibility will be to provide exceptional customer service and support related to HR systems and inquiries. This includes assisting associates via email or phone with routine HR questions, resolving or escalating system-related issues, and offering basic training on HR transactions. You will collaborate closely with the HR team to manage associate relations cases, ensure compliance with federal and state laws through administrative tasks, and contribute to continuous improvement of HR systems and tools. Your role is vital in maintaining smooth HR operations and enhancing the user experience for our associates, ensuring they receive timely and accurate support in a virtual environment.

Qualifications

• 1-2 years of experience in a high-volume customer service environment, such as a call center or retail store
• Familiarity with HR systems and basic HR concepts, including system access and transactions
• Strong communication skills, both verbal and written, with the ability to support non-technical users
• Ability to assess issues accurately and determine appropriate escalation protocols
• Experience handling confidential information with professionalism and discretion
• Proficiency in working independently and collaboratively within a team
• Knowledge of retail environments is preferred
• Ability to thrive in a remote work setting with excellent virtual communication skills

Responsibilities

• Serve as the primary contact for associates regarding HR system inquiries via email and phone
• Resolve routine HR system issues, including password resets and basic transaction support
• Escalate complex or sensitive associate relations cases to the HR team for further action
• Assist with compliance-related administrative tasks, ensuring adherence to federal and state regulations
• Participate in routine audits and data entry tasks within HR systems to maintain accuracy
• Identify opportunities to improve HR systems and user experience, providing feedback and recommendations
• Support the onboarding and training of associates on HR systems and processes
• Maintain confidentiality and professionalism when handling sensitive information

Benefits

• Up to 30% employee discount and product sample sales
• A supportive and inclusive work environment where diversity is celebrated
• Opportunities to make a meaningful impact aligned with personal passions
• Wellness programs including virtual fitness classes, personal health advocates, and gym discounts
• Paid vacation, sick leave, and personal holidays
• Comprehensive health benefits including medical, dental, and vision insurance
• 401(k) retirement savings plan available after three months of service
• Additional benefits such as employee assistance programs and commuter benefits

Equal Opportunity

World Market is committed to fostering an inclusive environment and is an equal opportunity employer. We recruit, hire, train, promote, and provide all employment conditions without regard to race, color, creed, religion, national origin, age, sex, gender identity, genetic information, marital status, lawful alien status, sexual orientation, physical or mental disability, citizenship status, veteran status, or any other protected characteristic as mandated by applicable law. We value diversity and are dedicated to creating a workplace where everyone feels respected, supported, and empowered to succeed.