For over 60 years, our company has established itself as a premier marketplace dedicated to providing inspiring and unique products for home decorators, entertainers, and gift-givers. Our curated selection includes international foods, hand-picked wines and beverages, artisan furniture, and on-trend décor, all offered at exceptional values that set us apart from other retail brands. We pride ourselves not only on the diversity and quality of our product assortment but also on fostering a culture of inclusivity and belonging. Our commitment to diversity empowers our team to thrive through collaboration, openness, honesty, and respect. We believe that every individual's perspective and contribution are vital to our ongoing success and growth.
About The Role
We are seeking a Human Resources Support Representative to join our dynamic team. In this fully remote position, you will serve as the first point of contact for our associates across the Home Office, Distribution Centers, and Field locations. Your primary responsibilities will include providing exceptional customer service by addressing HR-related inquiries via email or phone, supporting associates with HR system transactions, and assisting with administrative tasks to ensure compliance with federal and state laws. You will also collaborate closely with the HR team to escalate complex issues and contribute to routine audits and data entry tasks. The ideal candidate will possess strong communication skills, a customer-centric approach, and the ability to handle sensitive information with professionalism.
Qualifications
- 1-2 years of experience in a high-volume customer service environment, such as a call center or retail store
- Familiarity with HR systems, concepts, and basic HR transactions
- Strong communication skills, both written and verbal, with the ability to support non-technical users
- Ability to work independently and collaboratively within a team
- Excellent problem-solving skills with the capacity to assess issues and determine escalation protocols
- Experience handling confidential information with discretion and professionalism
- Knowledge of retail operations is preferred
- Based in California or willing to work in a remote capacity within the state
- Serve as the primary point of contact for associates regarding HR inquiries via email and phone
- Assist with HR system transactions, including password resets and basic training on HR processes
- Partner with the HR team to escalate complex associate relations cases or other issues requiring further attention
- Support compliance efforts by completing routine audits and maintaining accurate HR data
- Perform administrative tasks related to HR documentation, record-keeping, and data entry
- Maintain a professional and empathetic approach when supporting associates, ensuring their concerns are addressed effectively
- Contribute to a positive, inclusive, and collaborative work environment
- Up to 30% employee discount and product sample sales
- A supportive and engaging work environment that values diversity and inclusion
- Opportunities to make meaningful contributions aligned with your passions
- Wellness programs including virtual fitness classes, personal health advocates, coaching, and gym discounts
- Paid vacation, sick leave, and personal holidays
- Comprehensive benefits package including Medical and Dental Insurance, Vision Coverage, 401(k) Savings Plan, and Employee Assistance Programs
- Eligible employees will receive additional perks such as commuter benefits and more
It is the policy of World Market, LLC. to recruit, hire, train, promote, transfer, and compensate our associates without regard to race, color, creed, religion, national origin, age, sex, gender identity, genetic information, marital status, lawful alien status, sexual orientation, physical or mental disability, citizenship status, veteran status, employment status, or any other basis prohibited by applicable law. We are committed to fostering an inclusive environment where all individuals are valued and respected.
