People Services Navigator I - 247395

Location: West Coast (Remote Work from Home)

Schedule: Start part-time for training (morning hours), then transition to full-time 8:00 AM – 5:00 PM PST

Position Summary:

The People Service Center (PSC) Navigator is a frontline HR support role, serving team members and leaders throughout the employment journey. The Navigator ensures accuracy, responsiveness, and service excellence while assisting with onboarding, pre-boarding, and routine HR inquiries. This role involves daily interaction via phone, email, and Teams, with cross-functional coordination across Payroll, Total Rewards, IT, Compliance, Recruiting, and Training. Escalating complex matters appropriately ensures a seamless employee experience and supports continuous improvement.

Key Responsibilities:Pre-boarding & Onboarding Excellence:

• Guide new hires from offer acceptance through their first 90 days.
• Assist with background checks, licensing, credential verification, employment documentation, and system access requests.
• Ensure onboarding activities comply with company-defined processes and requirements.
• Coordinate orientation scheduling, benefits enrollment support, and training plans.
• Partner with hiring managers and leaders to deliver an engaging onboarding experience.

Team Member & Leadership Support:

• Act as first point of contact for HR inquiries (benefits, payroll, policies, general procedures).
• Resolve questions in real time, escalating complex issues via ticketing systems.
• Collaborate with Business Office Coordinators/Managers, Area Clinical Operations, and Executive Directors on HR requests and documentation.
• Support survey readiness and audit requests as needed.

Cross-Functional Coordination:

• Maintain internal networks to resolve multi-step, cross-departmental issues efficiently.
• Partner with People team members to align processes and communication improvements.

Customer Service & Culture Stewardship:

• Deliver service excellence in all interactions through active listening, empathy, and clear communication.
• Uphold confidentiality and discretion in handling sensitive matters.
• Serve as a culture ambassador, promoting company values and inclusivity.
• Provide feedback on recurring issues to support process improvement.

Data, Systems, & Compliance:

• Maintain accurate team member records in HRIS and case management systems.
• Escalate disciplinary actions and licensing/MVR issues to Senior Navigator.
• Compile routine reports to support onboarding, engagement, and service tracking.
• Stay current on HR policies, procedures, and system updates.

Must-Have Qualifications:

• 3+ years in HR, onboarding, customer service, help desk, or related employee-facing role.
• Exceptional interpersonal, customer service, and problem-solving skills.
• Strong ability to manage multiple priorities accurately and efficiently.
• Skilled at relationship-building and influencing without direct authority.
• Proficiency in HRIS systems, onboarding tools, and Microsoft Office Suite.
• Proactive mindset in identifying and addressing process inefficiencies.

Preferred:

• Bachelor’s degree in HR, Business Administration, or related field (equivalent experience considered).
• Experience in healthcare, service-driven, or regulated industries.
• HRG with Workday experience is highly desirable.