Are you looking for a career with purpose? Your search ends today! Talent Solutions RPO is seeking a Client Services Lead/HR Shared Services Lead to oversee the process and performance of a key client program, who has the drive to understand talent, help your team develop their recruiting skills, and improve our processes and approaches for doing business. You will use your strong management, organizational and coaching skills to drive all aspects of recruitment and ensure your team provides exceptional customer service to our candidates and clients.
Overview
The HR Advisor Lead position collaborates with the Program Delivery Manager to drive results and ensure delivery of exceptional service for the MGS HR Advisor Program for Intuit, Inc., a mission-driven, global financial platform company that gives everyone the opportunity to prosper. In this role, you join a high-energy and collaborative team that is dedicated to providing end-to-end HR support to our global workforce for all of their HR needs. This is a remote contract position. You must have flexibility for hours worked across multiple time zones (PST, EST, CT) based on scheduling needs. This role would require the position to be based in the MST or PST time zone.
Essential Functions
▪ In addition to HR Advisor duties, leverage knowledge and experience to provide interpretation of HR policy and guidelines across a broad scope of HR programs and offering with employees, managers, and MGS HR Advisors.
▪ Provide consultation and support to employee and advisor inquiries regarding HR offerings including, but not limited to benefits, compensation, leave of absence, payroll, employee engagement, onboarding, and learning and development.
▪ Monitor the day-to-day performance of the HR Connect channel support team, conduct quality audits, gather feedback, and provide ongoing support.
▪ Serve as a coach and sounding board to HRC channel support team in order to deliver world class and personalized care experiences to all levels of the organization through multiple channels of communication, to include chat/phone/case work.
▪ Participate in candidate screening and interviewing to identify top talent.
▪ Facilitate onboarding of MGS team members and work to continually improve the process.
▪ Identify trends/opportunities in HR Programs and Offerings and contribute to ongoing improvements.
▪ Consistently demonstrate the ability to manage multiple projects/tasks with limited direct supervision and guidance.
▪ Participate in and appropriately lead HR related projects and initiatives designed to improve the employee experience.
Must live in the MT or PT time zone
MUST work the following hours:
9:00 - 6:00 PT Mon - Wed
7:00 - 3:30 PT Sat & Sun (30-minute lunch on these days)
Experience working in a shared services or contact center environment is helpful
Qualifications
● Associate’s degree
● 1-3 years of HR Generalist experience
● Experience in Shared services or contact services and supporting end-to-end HR offerings, LOA, Payroll, Benefits, etc., with a focus on the employee experience.
● Adept at coaching and performance management
● Team player and adept at collaboration in a virtual, global environment
● High attention to detail
● Continuous improvement mind-set
● Comfortable with heavy use of technology and high volume of contacts
● Work hours are normal business hours with expectation for periodic overtime Preferred Qualifications
● Bachelor’s degree preferred
● SHRM/HRCI Certification
● Leadership/performance management experience
Apply today to hear some of our star recruiters share more about their work and career journey, giving you a glimpse into a day in the life as a member of our team. Find a career with purpose at ManpowerGroup.
About Talent Solutions
Talent Solutions combines our leading global offerings RPO, TAPFIN-MSP and Right Management to provide end-to-end, data-driven capabilities across the talent lifecycle. Leveraging our deep industry expertise and understanding of what talent wants, we help organizations address their complex workforce needs. From talent attraction and acquisition to upskilling, development and retention, we provide seamless delivery, leveraging best in breed technology, and extensive workforce insights across multiple countries at scale. ManpowerGroup Talent Solutions is part of the ManpowerGroup family of companies, which also includes Manpower and Experis. More information about Talent Solutions is available at https://www.talentsolutions.manpowergroup.com.
Organization: Talent Solutions RPO
Salary: 77,000 - This is a PERM role
Incentive (if applicable): Not Incentive Eligible
Benefits: ManpowerGroup offers a comprehensive benefits package to include Medical, Dental, Life insurance and Disability for Staff and Consultants, as well as 401K.
ManpowerGroup is proud to be an equal opportunity affirmative action workplace. We celebrate diversity and are committed to providing an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, citizenship, marital status, pregnancy (including childbirth, lactation and related medical conditions), age, gender, gender identity or expression, sexual orientation, protected veteran status, political ideology, ancestry, the presence of any physical, sensory, or mental disabilities, or other legally protected status.
A strong commitment is made by each employee and is necessary to ensure equal employment opportunity for all. ManpowerGroup is an inclusive workplace that will recruit, hire, train, and promote persons of all job titles, and ensure all other personnel actions are administered without regard to non-merit-based characteristics of individuals.
Reasonable accommodation during the interview process can be provided. Contact rpotalentacquisition@manpowergroup.com for assistance.