People Operations Experience Partner

Glass Roots Construction (GRC) was founded by a team of well-funded career telecom and construction professionals. We look to leverage the latest technologies, best-in-industry equipment, and up-to-date construction and safety practices to build a first-class fiber optic utility construction firm in multiple markets throughout the US. The People Operations Experience Partner strengthens the full employee lifecycle by combining recruiting expertise, onboarding ownership, systems/tech capability, and early-stage HR business partner support. This role improves the experience for candidates, new hires, and employees while building scalable processes as the company grows. Key ResponsibilitiesRecruiting Operations

• Use data to drive decisions, monitor stage movement, and identify delays so candidates move through the process quickly while maintaining quality.
• Improve interview structure and manager readiness by developing scorecards, clear interview expectations, and consistent decision-making frameworks.
• Build backend processes for hiring managers and executives, including intake steps, communication expectations, and offer workflows that create predictability and reduce bottlenecks.
• Partner with Recruiter on employer branding efforts that increase visibility, drive inbound candidates, and support long-term talent pipelines
• Partner with the Recruiter to align on workflows and communication standards, ensuring clarity, structure, and timely execution ensuring a consistent, high-quality candidate experience from application through offer.

New Hire Experience

• Partner with HR Generalist to restructure onboarding steps from offer letter to day-one readiness.
• Partner with managers and HR Generalists to build a consistent onboarding program for corporate and field roles, with clear safety expectations from day one.
• Run early-tenure check-ins and feedback loops to strengthen retention.

HR Business Partner Support

• Support managers with onboarding and early performance expectations, including basic performance documentation and communication needs.
• Coordinate and collaborate on employee communications, engagement, and manager resources.
• Provide data and insights to support workforce planning and People strategy.
• Serve as a first point of contact for employee questions and policy guidance.
• Document issues and escalate sensitive employee concerns to HR leadership.

Systems and HR Technology

• Co-manage Rippling workflows, HRIS data integrity, and ATS accuracy.
• Build dashboards and reports tracking hiring, onboarding, and employee lifecycle metrics, in collaboration with the Systems Architect.
• Partner with HR Generalist and Recruiter to identify automation opportunities streamline workflows and reduce manual work

QualificationsEducation & Experience

• Bachelor’s degree or related work experience.
• 4-6 years of experience in recruiting, talent operations, or people operations; strong recruiting and onboarding foundation required.
• Proven experience supporting full cycle recruiting and improving candidate experience.
• Experience owning onboarding programs for corporate and/or field roles.

Exposure to employee relations and supporting managers with basic performance expectations. Technical Skills

• Hands-on experience with HRIS and ATS systems; Rippling strongly preferred.
• Ability to build reports, analyze data, and use insights for decision-making.
• Comfortable partnering with technical roles (e.g., Systems Architect) to automate workflows and improve efficiency.

Core Capabilities

• Strong process orientation with the ability to build and document scalable workflows.
• Critical thinker who digs into root causes rather than applying quick fixes.
• Curious, open-minded, and committed to understanding different perspectives before making decisions.
• Constantly looks for ways to improve systems, communication, and the employee experience.
• Strong technological literacy and comfort with configuring systems for peak efficiency
• Excellent communication skills; able to partner effectively with managers and cross-functional teams.
• High attention to detail, strong follow-through, and ability to operate in a fast-paced, high-growth environment
• Sound judgment, discretion, and professionalism in handling sensitive employee matters.

Employment Details

• Job Type: Full Time
• Location: Remote
• Reporting to: Katia Olivera, Sr. Director, HR
• Compensation range: $75,000 - $85,000 + 10% bonus
• Target start date: 2-3 weeks from offer

Interview Process

• Initial interview with Hiring Manager
• Assignment & Review w. Hiring Manager
• Interview with SVP HR, Procurement & Contracts
• Interview with Cross Functional HR team & Operations
• Background check
• Offer

Benefits

• Health Benefits including Medical, Dental, and Vision
• 401(K) contributions
• Remote-friendly team with flexibility
• 5 days Sick Leave
• 15 days (120 hours) Paid Time Off
• 7 Paid Holidays and 2 Floating Holidays

Glass Roots Construction is an equal opportunity employer. All qualified applicants will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, disability, or veteran status. The Pay Range For This Role Is 75,000 - 85,000 USD per year(Remote)