Talent Experience Manager

At Bishop-McCann, we’re all about creating joy - whether we’re planning a world-class event or showing up for each other as teammates. In fact, joy isn’t just what we do, it’s how we do it.

Our team of Joy Creators brings playfulness, accountability, candor, optimism, and respect to every interaction. When we describe the culture at Bishop-McCann, we talk about a collection of talented people who are passionate about the work they do, love to play, have a little wanderlust, celebrate diversity and inclusion, embrace innovation, and treat others as they want to be treated.

When you work at BMC, our “permission to play” rules include holding yourself accountable, being a dependable team member, being candid, practicing optimism, treating others with respect, and going above and beyond as a daily standard. We also bring intention to our work, humor to our days, and care to the people we do it with.

To date, we’ve created joy for more than one million people around the world. Clients rave about our ability to deliver unforgettable experiences with professionalism and heart. And our associates stick around because they feel supported, challenged in the best way, and surrounded by fantastic humans.

We’ve built a culture that’s won awards - and more importantly, one that wins people over.

What We’re Looking For

Bishop-McCann is seeking a Talent Experience Manager_,_ reporting to the Talent VP, to help design, implement, and lead ongoing management of HR programs and processes that support our associate journey. From onboarding to performance management, engagement to offboarding, this role balances integrity with innovation to create scalable, human-centered people programs that move the needle for our people, clients, and industry. This role is a reflection of our culture and is a forward-thinking blend of hands-on and heart.

Key ResponsibilitiesAssociate Experience & Engagement

• Help design and manage programs and projects that enhance onboarding, recognition, performance, and development.
• Create associate experiences that feel intentional, consistent, and impactful across the lifecycle.
• Partner with leaders to strengthen feedback, growth, and career development practices.
• Monitor associate sentiment and propose solutions for continuous improvement.

Program & Process Design

• Apply a product framework (impact, problem, solution, execution, launch, measurement) and execute strong project management to HR initiatives.
• Build scalable processes that align with organizational growth and business objectives.
• Partner cross-functionally to connect talent strategies with company strategy and client success.

Data & Measurement

• Define and track key HR metrics (retention, engagement, time-to-fill, performance outcomes).
• Provide reporting and insights to leadership to inform decision-making.
• Continuously assess program effectiveness and identify opportunities for iteration and improvement.

Qualifications

• 5+ years of generalist HR/People Operations experience, including associate lifecycle management and compliance.
• Bachelor’s degree in Human Resources, Business Administration, or related field; advanced degree or HR certification (SHRM-CP/PHR) preferred. Equivalent bold and transformational experience will also be considered.
• Strong project management skills with the ability to execute in a fast-paced, dynamic growth oriented environment.
• Proven ability to design and implement programs that balance compliance with exceptional associate experience.
• Excellent communication and relationship-building skills, with the ability to influence across levels.
• Proficiency with HRIS systems, reporting tools, and Microsoft Office Suite required. Experience with Rippling, Asana, and EOS ideal.

Key Competencies

• HR and business acumen
• Builder’s mindset - iterative, curious, and creative
• Analytical thinking and problem-solving
• Program design and project and process management
• Communication and collaboration
• Change management and adaptability

Success in This Role Looks Like

• Associates describe their journey as seamless, engaging, and human-centered.
• Leaders feel equipped with clear and actionable people strategies.
• HR processes are compliant, efficient, and scalable.
• Talent & Culture programs have measurable impact on associate engagement and business performance.

Why Join Us

You’ll join a Talent & Culture team committed to modeling our mission of creating joy while demonstrating growth and impact. We see HR as so much more than policies and processes; it’s about designing experiences that help people and business thrive. If you’re excited to combine HR expertise with a product mindset, this is your opportunity to shape the future of work with us.

As a company, we're all about creating joy for our clients, our people and within our communities. We value curiosity, collaboration, impact and inclusion - if these values resonate with you and your background and skills match what we've outlined - we'd love to hear from you!

Our full-time positions offer a generous benefits package, which includes competitive pay, unlimited PTO, subsidized medical and dental, company paid disability, life insurance and long term care, a sabbatical and dream vacation program (it's our team's favorite benefit!), a monthly technology allowance, and generous retirement planning.

To apply, please send us your resume with a quick note about your interest in the role and we will follow up with you as soon as possible. Please note that our HQ is in the Kansas City, MO area, and we will consider remote-based employees in the following states: AR, AZ, CA, CO, FL, GA, IA, IL, KS, ME, MO, MN, NJ, NV, NY, OH, OR, PA, SC, TN, TX, WA and WI.

Bishop-McCann values diversity, and we're proud to be an Equal Employment Opportunity employer.